Customer Care

Taking care of customer’s premises really is a team effort for Yashmin, Shewta and Jiten Sharma. The husband, wife and daughter team are based in Gulf Harbour and purchased a Crest franchise in August. Prior to Crest Jiten was working in construction and Yashmin was working in the healthcare sector. “We are really happy with

Krishn and Sangeeta Adhar value the support they receive from Crest. “What Crest has done for us is enormous,” Krishn says. “We are proud to be associated with Crest. It is a team environment and it has taught us a lot. We are our own bosses and we are really happy.” The husband and wife

For Bev Hopgood, the “instant gratification” she receives once she’s cleaned her customers’ premises is one of the many things she enjoys about being part of Crest. “I enjoy being part of Crest. It is a great team. I enjoy doing a good job and looking after my customers,” she says. “I also like driving

Hamilton franchisee Dorsamy (Samy) Goundar is one of the Fonterra “Crawford St family”. Samy has been taking care of the CANPAC premises for 10 years. CANPAC Distribution Centre Manager Ben Crawford says “Samy is a core member of our team”. “He does an incredible job and is a joy to have on-site,” Ben says. “He

Anuragni and Sangeet Chandra take a lot of care when they clean their customers’ premises. The husband and wife team relocated from Fiji to New Zealand eight years ago. As part of their current contract base, Anuragni and Sangeet take care of Otumoetai Plunket, ABC Bayfair, ABC Tauranga Central and Gate Pa Preschool. Ensuring each

CrestClean has just celebrated their first anniversary of cleaning all 63 BestStart Centres in the South Island with very happy clients. BestStart is New Zealand’s largest private provider of early childhood education, with nurseries, preschools, kindergartens, Montessori and childcare facilities from Kaitaia to Invercargill. As the umbrella organisation for over 240 different childcare centres operating

Interacting with customers is one of many aspects James and Patricia Sukhwant enjoy about their job. Based in Queenstown, the husband and wife team have owned their CrestClean franchise for two and a half years. “We really enjoy interacting with our customers,” Patricia says. “We always ask how they are and we share a joke

As CrestClean continues to grow, new people are joining the business at all the times, in all the regions. Jason Cheng recently moved from Auckland to Hamilton to take on the role of Quality Assurance Co-ordinator for Waikato and Bay of Plenty. Jason is one of several company officers throughout the CrestClean organisation whose role

Though Eyede Solutions has been a CrestClean customer for awhile, Hutt Valley franchisee Neil Prasad is a new face around their offices. He recently purchased a CrestClean franchise and already he’s made a very favourable impression on his new customers. “I have no hesitation in recommending CrestClean as a trusted provider of high quality cleaning

Jason Cheng is CrestClean’s new Operations Co-ordinator for Bay of Plenty and Waikato regions, which includes Hamilton, Tauranga, Rotorua, Taupo and Whakatane. This role requires Jason to undertake quality audits, assist with implementing new contracts and be a guiding force for franchisees new to the business. CrestClean has similar co-ordinators in Auckland, Hawkes Bay, Wellington

Quality audits are a keystone of CrestClean’s commitment to customer care and a routine part of our Regional Managers’ jobs. Hawkes Bay Regional Manager Abby Latu says it can be an interesting experience, in particular during a recent visit to Analytical Research Laboratories, a soil and plant testing facility owned by Ravensdown. “We need to

When CrestClean secures a new contract, one of the first tasks for the Regional Manager is to put a team or two on site to bring conditions up to our standard of quality. For Centre 401 Trust, Nivitesh Kumar called on two of his teams, including Hamilton Franchisee Praneel Prasad, and ended up receiving the