Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

February 2024

Rachelle sets the bar high at Kapiti Day Hospital

Rachelle and her team started cleaning Kapiti Day Hospital in late 2023. In just a few short months, Rachelle was recognised by the hospital’s CEO, Kate Wang, for her willingness to go above and beyond. Describing Rachelle as friendly, flexible and helpful, Kate expressed that she would be happy to

Full Story
February 2024

Rachel bakes 850 cupcakes for Whangaparaoa Primary School’s 121st birthday bash

It was sweet treats all-round for Whangaparāoa Primary School as they celebrated their 121st birthday. To make the day extra special for her customers, North Harbour Business Development Manager, Rachel Kumar, baked a red velvet cake for the school’s staff and a whopping 850 chocolate cupcakes for the students. “As

Full Story
January 2024

Goodwood School cheers for Krishn and Sangeeta’s 10-Year Long Service

Krishn and Sangeeta Adhar ticked off another significant milestone last October when they received their 10-Year Long Service Award. There to present Krishn with the award was long-standing customer and Principal of Goodwood School, David Graham. David considers Krishn a valued member of the Goodwood School team. After almost seven

Full Story
January 2024

Cheers to a decade of partnership with Garin College

Garin College school staff took a break from routine to enjoy a morning tea shout, arranged by Nelson Regional Master Franchisee, Barbara de Vries. The club sandwiches, carrot cake and blondie slice were an expression of gratitude for their 10 solid years of support.   Although Barbara couldn’t be there

Full Story
November 2023

Mayfair School floored by sparkling result

The hall at Mayfair School in Hastings is “blinging’ after CrestClean franchisees used the space to learn the fine art of Hard Floor Care. Gagandeep Sidhu, Jeewan Kumar, Indica Karaitiana, Ganesh Mudliar and Bidur Karki are now specialists in the trade, after completing training with CrestClean’s Master Cleaners Training Institute.

Full Story

All Customer Care News

  • Rachelle sets the bar high at Kapiti Day...

    CrestClean franchisee, Rachelle Antonette, with Kapiti Day Hospital CEO, Kate Wang. Rachelle and her team started cleaning Kapiti Day Hospital in late 2023. In just a few short months, Rachelle was recognised by the hospital’s CEO, Kate Wang, for her willingness ...

    FULL STORY
  • Rachel bakes 850 cupcakes for Whangaparaoa Primary School’s...

    North Harbour Business Development Manager, Rachel Kumar, gifts cake and cupcakes to Whangaparāoa Primary School staff. It was sweet treats all-round for Whangaparāoa Primary School as they celebrated their 121st birthday. To make the day extra special for her ...

    FULL STORY
  • Goodwood School cheers for Krishn and Sangeeta’s 10-Year...

    Regional Master Franchisee Nivitesh Kumar and Goodwood School Principal David Graham present Krishn Adhar (centre) with 10-Year Long Service Award. Krishn and Sangeeta Adhar ticked off another significant milestone last October when they received their 10-Year Long ...

    FULL STORY
  • Cheers to a decade of partnership with Garin...

    From left, Garin College Principal John Maguire, franchisees Hauati Cocker, Seini Cocker, Karl Parker and Garin College Business Manager Cassie Fitzimmons. Garin College school staff took a break from routine to enjoy a morning tea shout, arranged by Nelson ...

    FULL STORY
  • Bernard goes above and beyond for Tavendale and...

    Bernard Rivera, South Canterbury franchisee and Wendy Groves, Client Centre Manager at Tavendale and Partners. Going the extra mile comes naturally to Bernard Rivera. For the staff at Tavendale and Partners law firm in Ashburton, Bernard’s friendliness lights up ...

    FULL STORY
  • Mayfair School floored by sparkling result

    From left, Mayfair School Property Manager Ben Anderson, MCTI Trainer Mohammed Ashad, Gagandeep Sidhu, Jeewan Kumar, Ganesh Mudliar and Hawke’s Bay Quality Assurance Co-ordinator Charlize Pedersen. The hall at Mayfair School in Hastings is “blinging’ after ...

    FULL STORY
  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 742
    franchised business operators in
    New Zealand
  • 2246
    personnel in
    New Zealand alone
  • 5670
    business and education customers in
    New Zealand

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2023 Crest Commercial Cleaning Ltd – All Rights Reserved