Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
CrestClean’s Viky Narayan is on cloud nine today after picking up the title of Regional Master Franchisee of the Year. Judges for the Westpac New Zealand Franchise Awards praised Viky for operating “a high-performing and very well managed regional master franchise”. Viky, who is CrestClean’s Auckland South Regional Manager, is
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Cleaning grubby floors from heavy foot traffic goes with the territory when you’re a school cleaner. But the extra effort put in by CrestClean couple Joy and Nilo Pombo to bring back a shine to the corridors at Ashburton Intermediate School has not gone unnoticed. Their hard work had been
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CrestClean business owner Pinakin Patel has stepped up to become the company’s Tauranga Operations Manager. Jan Lichtwark, Tauranga Regional Manager, says Pinakin was the obvious choice for the role. “He runs a very successful family franchise and has a huge amount of experience and knowledge from his 16 years in
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Reliability, robustness and a superior quality are the hallmarks of Italian manufacturing. So when it came to selecting the best carpet cleaning machine for his business, CrestClean’s Kelvin Walker knew that Italian-made was the only way to go. Since investing in the top of the range cleaner, Kelvin’s had some
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CrestClean’s RecycleKiwi programme has really struck a chord with teachers at an Auckland school. After a RecycleKiwi resource pack was delivered to Red Beach School a “thank you” card was left for CrestClean business owner Naresh Mani, who takes care of the school’s cleaning. Red Beach teacher Lisa Davies told
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Viky Narayan and his wife Nileshna receive their award from Carl Seymour, Partner Enterprise KPMG, sponsors of the Regional Master Franchisee of the Year Award. CrestClean’s Viky Narayan is on cloud nine today after picking up the title of Regional Master Franchisee ...
Joy and Nilo Pombo doing a great job at Ashburton Intermediate School. Cleaning grubby floors from heavy foot traffic goes with the territory when you’re a school cleaner. But the extra effort put in by CrestClean couple Joy and Nilo Pombo to bring back a shine to ...
Pinakin Patel (right) with Jan Lichtwark, Tauranga Regional Manager. CrestClean business owner Pinakin Patel has stepped up to become the company’s Tauranga Operations Manager. Jan Lichtwark, Tauranga Regional Manager, says Pinakin was the obvious choice for the ...
Kelvin Walker knew that Italian-made was the only way to go when buying the best carpet cleaner. Reliability, robustness and a superior quality are the hallmarks of Italian manufacturing. So when it came to selecting the best carpet cleaning machine for his ...
Naresh Mani presents a RecycleKiwi pack to Leanne Hanna, Principal's PA/Office Manager at Red Beach School CrestClean’s RecycleKiwi programme has really struck a chord with teachers at an Auckland school. After a RecycleKiwi resource pack was delivered to Red ...
Ronnie Moffat, Property Manager at Mount Aspiring College, says having CrestClean’s services has finally given him peace of mind. He is pictured with Danny Mastroianniv(left), Karina Vaccarezza, Claudia Barrientos, and Lorena Mastroianni. CrestClean has received ...
CrestClean franchisee Martin DeGuzman at work on the exterior of the Southland Farm Machinery building. An Invercargill company preparing for the opening of its impressive new headquarters called in CrestClean experts to tackle the landmark building’s vast glass ...
Regional Manager Glenn Cockroft and franchisee Kim Jin present a RecycleKiwi pack to Julian Ineson, Principal of Invercargill’s St Theresa’s School. RecycleKiwi has landed in Invercargill with the first resource pack being presented to Invercargill’s St ...
David White, Shotover Primary School Property Manager, with CrestClean’s Isamaeli Takitua. Students and staff at Queenstown’s Shotover Primary School have been doing their bit to help CrestClean personnel create a cleaner and tidier environment. CrestClean ...
Two youngsters check for “invisible germs” on their hands during a session on hand-hygiene presented by Gina Holland. A CrestClean manager has won praise from a Christchurch school principal for teaching kids about the importance of adopting good hand-hygiene ...
Matapihi School students Enchant'd Quinn, Kataraena Ngawhika-Kerr, Meeah-May Sullivan, Maioha Merritt-McDonald, and Alexis Ngatai. Six words in te reo Maori are helping to teach New Zealand kids good recycling habits. The words feature on a set of colourful bilingual ...
Principal Janet Moyle with caretaker Tagau Meleson seen presenting a RecycleKiwi resource pack. He’s become the school’s “Mr Fix-it” and nothing is too much trouble for Tagau Meleson. The carpenter and joiner, who has more than 40 years’ experience, has ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.