Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
Electrix Ltd has an important role to play in powering New Zealand, but when it comes to keeping their offices spic and span their cleaning powerhouse is husband-and-wife team Rameshwar Sharma and Rasmi Lata. The North Harbour CrestClean franchisees have been cleaning Electrix’s Auckland offices for the past three years
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Lalita Devi and Dharam Singh make friends wherever they go — and their customers are no exception! The Wellington couple have been cleaning one public sector agency office since they bought their CrestClean franchise eight years ago and say the staff there are “like family”. “They are really friendly and
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CrestClean’s free RecycleKiwi resources were a big hit at the latest Waikato Principals Association’s quarterly conference. “RecycleKiwi is quite a hot cake at the moment. All the resource packs we took to the conference were snapped up!” says Waikato Regional Manager Nivitesh Kumar. The packs, which contain waste separation bin
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Existing relationships were strengthened and new ones forged at the recent Secondary Principals’ Association of New Zealand (SPANZ) conference in Blenheim. As a Bronze Sponsor, CrestClean was proud to host a stand, providing the opportunity to catch up with principals from throughout New Zealand and learn more about their schools’
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As the property manager of a large primary school, Martin Poulton has plenty of things on his ‘to-do’ list — but thanks to Ravinesh Prasad and Kanchal Rekha cleaning is not one of them! The CrestClean franchisees have been cleaning Murrays Bay Primary School since joining the company three years ago
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CrestClean franchisees Rameshwar Sharma and Rasmi Lata, with Electrix Receptionist Cheryl Bycroft, left, and Administration Co-ordinator Sarah Thorstensen, right. Electrix Ltd has an important role to play in powering New Zealand, but when it comes to keeping their ...
Wellington franchisees Lalita Devi and Dharam Singh like to bring a personal approach to their cleaning. Lalita Devi and Dharam Singh make friends wherever they go — and their customers are no exception! The Wellington couple have been cleaning one public ...
Waikato Quality Assurance Co-ordinator Jason Cheng gets ready to hand out goodie bags and RecycleKiwi resources at the conference. CrestClean’s free RecycleKiwi resources were a big hit at the latest Waikato Principals Association’s quarterly ...
Helena Richardson, of Accent, presents North Harbour franchisee Uraura Unaia with his Long Service Award. When Uraura Unaia was looking for a business opportunity to support his family, he turned to his father-in-law Francis Nawaia for advice. As a successful ...
Murrays Bay Primary School Property Manager Martin Poulton, right, with CrestClean franchisees Ravinesh Prasad and Kanchal Rekha. As the property manager of a large primary school, Martin Poulton has plenty of things on his ‘to-do’ list — but thanks to ...
Aman Chand cradles the sparrow after rescuing it What is it about CrestClean and bird rescues? A year ago, CrestClean featured on TV Three’s The Project after Auckland franchisee Dominik Drahoninsky rescued a baby bird that was stuck down a ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.