Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
The hall at Mayfair School in Hastings is “blinging’ after CrestClean franchisees used the space to learn the fine art of Hard Floor Care. Gagandeep Sidhu, Jeewan Kumar, Indica Karaitiana, Ganesh Mudliar and Bidur Karki are now specialists in the trade, after completing training with CrestClean’s Master Cleaners Training Institute.
Full Story
Ormiston Junior College in Auckland is light, bright, modern and… has a lot of windows! To help maintain a clean, positive learning environment, every window in the school is cleaned quarterly by CrestClean, using its Pure Water Window Cleaning system. The environmentally responsible, chemical-free method uses high-tech water filtration, which
Full Story
“What a bunch of legends!” That’s how Rangitata MP James Meager described CrestClean, after meeting franchisees at Bluestone School in Timaru. CrestClean’s South Canterbury Regional Master Franchisee, Rob Glenie, and franchisees Kiran Kaur and Randeep Singh were at Bluestone to celebrate their seven-year relationship with the school, when the local
Full Story
As a company that specialises in glass, it’s important that Thermosash Commercial’s Head Office in Auckland is gleaming to perfection. So, when the commercial window and curtainwall company moved into a newly refurbished building, they needed a cleaner who was up to the job. With the move across town, they
Full Story
When Andrew Leverton was appointed as the new principal of Allenton School in Ashburton, CrestClean was keen to give him a warm welcome. So, Regional Master Franchisee Rob Glenie arranged a morning tea, to celebrate both Andrew’s arrival and the school’s six-year relationship with CrestClean. It was also an opportunity
Full Story
From left, Mayfair School Property Manager Ben Anderson, MCTI Trainer Mohammed Ashad, Gagandeep Sidhu, Jeewan Kumar, Ganesh Mudliar and Hawke’s Bay Quality Assurance Co-ordinator Charlize Pedersen. The hall at Mayfair School in Hastings is “blinging’ after ...
CrestClean franchisee Luisa Fonoia cleans the windows at Ormiston Junior College, using the Pure Water Window Cleaning System. Ormiston Junior College in Auckland is light, bright, modern and… has a lot of windows! To help maintain a clean, positive learning ...
From left, Kiran Kaur, MP James Meager, Rob Glenie, Al Walker and Randeep Singh. “What a bunch of legends!” That’s how Rangitata MP James Meager described CrestClean, after meeting franchisees at Bluestone School in Timaru. CrestClean’s South Canterbury ...
Thermosash Administration Manager Karen Baeyertz, centre, presents the Singh family with their 7-Year Long Service Award, from left Meenal, Salendra, Shayrin and Kunal. As a company that specialises in glass, it’s important that Thermosash Commercial’s Head ...
CrestClean franchisee Danny Enano introduces the Cleanest Classroom programme to Allenton School Principal Andrew Leverton, right, and Property manager Chris Bennett, left. When Andrew Leverton was appointed as the new principal of Allenton School in Ashburton, ...
Back row, from left, Gina Holland, Barbara de Vries, Tim O’Leary, Jason Dale, Naresh Mani, Neil Kumar and Tony Kramers. Middle row, from left, Nicky Kramers, Rob Glenie, Caro Wedding, Linda Hill, Jason Tainsh, Liezl Foxcroft, Dries Mangnus and Sonia Fredrick. Front ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.