Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

June 2024

Tauranga franchisee thanks Matua Primary School for supporting daughter’s university journey

Tauranga CrestClean franchisee, Radha Narayan, treated staff at Matua Primary School with a delicious morning tea to celebrate her daughter Sanjeshni’s recent graduation from Otago University. Proud of her daughter’s achievements, Radha went all out to celebrate. The celebration wasn’t just about the graduation; it was an expression of gratitude

Full Story
June 2024

CrestClean Strengthens School Partnerships at WAPA and NSPA Conferences

CrestClean’s Auckland West Master Franchisee, Caro Wedding, and North Harbour Master Franchisee, Neil Kumar, recently attended conferences for the Waitākere Area Principals’ Association (WAPA) and North Shore Principals’ Association (NSPA). As proud sponsors of WAPA and NSPA for many years, Caro and Neil used this opportunity to connect with leadership

Full Story
May 2024

A clean start for Tauranga’s new NZ Blood Service Donor Centre

The team at CrestClean’s Tauranga office stepped out last week to visit the new NZ Blood Service Donor Centre in Tauranga and donate blood themselves. The new centre opened on April 8 and boasts a significantly larger space than the previous location, allowing NZBS to increase donor beds from nine

Full Story
May 2024

CrestClean franchise owners shine at Davenports West Lawyers for seven years

Auckland West franchise owners, Swaran and Satish Kumar recently celebrated seven years with CrestClean. There to present them with their Long Service Award were their earliest customers, Nicky Craig and Lucas Burn from the West Auckland law firm, Davenports West Lawyers. Given the sensitive nature of a law firm’s work,

Full Story
May 2024

Zespri nominates Aileen in global Values in Practice Awards

Zespri’s quarterly Values in Practice Awards serve as a platform to celebrate those who embody the organisation’s core values. Among the nominees for quarter four was CrestClean franchise owner, Aileen Fernando Caballero. Despite not being an official employee, Aileen is considered an integral part of the Zespri family. She was

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 742
    franchised business operators in
    New Zealand
  • 2314
    personnel in
    New Zealand alone
  • 5670
    business and education customers in
    New Zealand

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

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