Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
Knights Stream School is a new school in the growing suburb of Halswell in Christchurch. Since opening its doors in 2019, the school has grown to 570 students, increasing by 100 students each year. Christchurch franchise team, Glenn and Gem Cooper, have been cleaning the school for the past two
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Students in Room 3 at Te Awa School recently enjoyed a pizza lunch for being the cleanest classroom in term two. Hawke’s Bay franchise owners Ankush and Mandeep were impressed that such young students were so committed to looking after their learning environment. Their consistent efforts made them the obvious
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South Canterbury franchise owner, Navjot ‘Navi’ Kaur, leads a dedicated team of 10 staff. Recently, two of her team members, Chanpreet Singh and Dharwinder Singh, received high praise from their customers at Ararira Springs School and Prebbleton School. Both schools take part in CrestClean’s Cleanest Classroom programme, which motivates students
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Auckland West franchise owners, Saumil and Binal Nager, are a specialist healthcare cleaning team hand-picked to manage the cleaning at Pacific Clinical Research Trials New Zealand (PCRN). Their expertise in delivering a high-quality cleaning service made them the perfect team for the job. PCRN conducts world-class clinical trials to enhance
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Whangārei franchise owners, John and Miriama, have been cleaning Glenverbie School for less than a year, but they’ve already made a lasting impression on staff and students. Described as “part of the team” by Office Administrator, Wilma Michelsen, John and Miriama are highly valued members of the Glenbervie School community.
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Christchurch franchise owners Glenn and Gem Cooper are the cleaning team at Knights Stream School in Halswell. Knights Stream School is a new school in the growing suburb of Halswell in Christchurch. Since opening its doors in 2019, the school has grown to 570 ...
Room 3 students at Te Awa School receive a well-deserved pizza lunch for keeping their classroom clean and tidy during term two. Students in Room 3 at Te Awa School recently enjoyed a pizza lunch for being the cleanest classroom in term two. Hawke's Bay franchise ...
Dharwinder Singh and Navjot Kaur present the Cleanest Classroom award to Roto Block students at Prebbleton School. South Canterbury franchise owner, Navjot 'Navi' Kaur, leads a dedicated team of 10 staff. Recently, two of her team members, Chanpreet Singh and ...
Auckland West franchise owner Saumil Nager cleans the PCRN healthcare research facility. From left: CrestClean’s Chris Wedding, Megan Miles and Saumil Nagar, and PCRN’s Kat Jackson and Laura Carson. Auckland West franchise owners, Saumil and Binal Nager, are a ...
Whangārei CrestClean franchise owner John Salele receives a thoughtful gift from staff and students at Glenbervie School Whangārei franchise owners, John and Miriama, have been cleaning Glenverbie School for less than a year, but they’ve already made a lasting ...
Taranaki Regional Master Franchisees Naresh and Radhna Mani attend Whiria Conference in New Plymouth. The recent Whiria Conference in New Plymouth brought together educational leaders in Taranaki to collaborate and discuss the future of education in the ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.