Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

September 2020

Another successful year as Sunny picks up top award

His all-round contribution to his CrestClean region has won Sunny Yang another major accolade. Sunny recently picked up the title of Team Player of the Year for Christchurch North 2020 – just a year on from winning Franchisee of the Year. Regional Manager Yasa Panagoda says it was not a

Full Story
September 2020

Whanganui customers love his ‘can do’ attitude and cheerful manner

It’s no wonder there’s a growing demand for his cleaning services. He not only delivers quality work, it’s his cheerful manner and ‘can do’ attitude that’s also winning over Whanganui customers. CrestClean’s Seby Joseph says he’s never been happier at work and just loves looking after his customers and doing

Full Story
September 2020

Top award rounds off successful first year for business owner

It’s been a big first year for Fazeel Ali, who joined CrestClean a little over 12 months ago. The former chef and building worker has seen his fortunes change in so many ways, the highlight being winning Franchisee of the Year award for Christchurch South. Gina Holland, the company’s Christchurch

Full Story
September 2020

Praise from college for diligence of cleaning team for sanitising work

Grateful staff at Rodney College have thanked the CrestClean team who carried out extra sanitising and cleaning during the COVID-19 Alert Level 2. Pauline Bond, Executive Officer, says everyone was impressed at how Francis and Teneaki Nawaia had gone about their work – and their presence was reassuring. “They picked

Full Story
September 2020

Feedback brings another accolade for Hawke’s Bay’s queen of quality

She’s the queen of quality with a stack of accolades as testament to the high standards she prides herself on delivering. Sophie Chase has just picked up another Certificate of Excellence, the third such award this year and making a grand total of 14 since she joined CrestClean. The latest

Full Story

All Customer Care News

  • Pro Tips for Office Hygiene

    Watch our NEW Top Tips video on how to maintain a healthier, cleaner workplace! Like and share with your ...

    FULL STORY
  • Another successful year as Sunny picks up top ...

    Sunny picked up the title of Team Player of the Year for Christchurch North 2020. His all-round contribution to his CrestClean region has won Sunny Yang another major accolade. Sunny recently picked up the title of Team Player of the Year for Christchurch North ...

    FULL STORY
  • Whanganui customers love his ‘can do’ atti...

    Seby Joseph just loves his work and is known for always having a cheery smile. It’s no wonder there’s a growing demand for his cleaning services. He not only delivers quality work, it’s his cheerful manner and ‘can do’ attitude that’s also winning over ...

    FULL STORY
  • Top award rounds off successful first year for...

    Fazeel Ali receives his award from Gina Holland, the company’s Christchurch South Regional Manager. It’s been a big first year for Fazeel Ali, who joined CrestClean a little over 12 months ago. The former chef and building worker has seen his fortunes change ...

    FULL STORY
  • Praise from college for diligence of cleaning ...

    Irene Symes, Rodney College Principal, thanks Francis and Teneaki Nawaia for their work. Grateful staff at Rodney College have thanked the CrestClean team who carried out extra sanitising and cleaning during the COVID-19 Alert Level 2. Pauline Bond, Executive ...

    FULL STORY
  • Feedback brings another accolade for Hawke’s...

    Sophie Chase and her daughter Brianna Barrett-Chase (left), husband Terry Wilson (far right) with Dudley Mendenhall, St John’s College Caretaker. She’s the queen of quality with a stack of accolades as testament to the high standards she prides herself on ...

    FULL STORY
  • Couple celebrate 15 successful years running t...

    James and Sarah Yun are celebrating 15 years as CrestClean business owners. After moving to New Zealand, electronics engineer James Yun soon realised it would be almost impossible to carry on working in the same profession. “It was too difficult to get a job ...

    FULL STORY
  • Stores roll out welcome mats as CrestClean’s...

    Robert Glenie, CrestClean’s South Canterbury Regional Manager, with CBD Project Manager Conor Redmond, and Harcourts staff Natalie Harries (right) and Hannah Lloyd. CrestClean’s Robert Glenie couldn’t be happier after council bosses and contractors approved ...

    FULL STORY
  • Changing the cleaners was a breath of fresh ai...

    Michelle Dobson with Kiraren Tirate and Linda Etuati. Changing the cleaners was a breath of fresh air for personnel at the Taranaki branch of a nationwide property valuation company. Michelle Dobson, office manager at TelferYoung, says they’ve been delighted at ...

    FULL STORY
  • Taking a real pride in her work with the NZ Bl...

    CrestClean’s Rose Kumar with New Zealand Blood Service personnel Robyn Millett, Dianne Salmon and Sandra Greenland. CrestClean’s Rose Kumar says she just loves keeping everything spick and span at the New Zealand Blood Service’s Hamilton centre. Rose has been ...

    FULL STORY
  • Cleanest Classroom competition a win-win for s...

    Joy Pombo is popular with students as she hands out pizza at Ashburton Intermediate School. The Cleanest Classroom competition is proving extremely popular at Ashburton Intermediate School. As a reward for ensuring their workspace is the cleanest, students were ...

    FULL STORY
  • Delight at CrestClean business owner’s ice c...

    Karthik and Jashma Naidu purchased a spacious Toyota Hiace when they started with CrestClean. It means they will have plenty of room for equipment when they expand their business. When CrestClean’s Karthik Naidu decided to treat a school to ice cream he was ...

    FULL STORY
  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 653
    franchised business operators in
    New Zealand
  • 1984
    personnel in
    New Zealand alone
  • 5038
    business and education customers in
    New Zealand
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2020 Crest Commercial Cleaning Ltd – All Rights Reserved

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