Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
CrestClean personnel who are ensuring COVID-19 testing stations are regularly cleaned and sanitised have been trained to the highest level for the important task. A special training session, featuring a live online video presentation, has enabled cleaning teams across the country to be fully prepared when authorities ask for assistance.
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After seven successful years owning a CrestClean business Bura Takinoa has never been happier in his work. “I’d be happy to spend my whole life cleaning and retire as a cleaner too,” he says. “It’s a good business to be in.” Bura Takinoa and his wife Kamoroa, who are originally
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CrestClean has produced a special information brochure in response to widespread customer concerns over the possible spread of the coronavirus to the workplace. The brochure highlights the company’s standard cleaning product – HyperClean – whose active ingredient hydrogen peroxide has been proven to be one of the most effective in
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Students who have been promoting RecycleKiwi at their school had a big surprise when Commonwealth Games athlete Sam O’Dea popped in. Sam decided to see for himself how youngsters at Ao Tawhiti Unlimited Discovery in central Christchurch have fully embraced the recycling programme, which is proving popular with schools throughout
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Doing a great job for their customers has been a hallmark of success for CrestClean couple Stuart and Raylene Price. The Whakatane kiwifruit farmers, who are celebrating 10 years with the company, have built a strong business by putting their customers first and offering a dependable and reliable service. After
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Liezl Foxcroft, General Manager Training, Master Cleaners Training Institute, delivering training to CrestClean personnel via Skype. CrestClean personnel who are ensuring COVID-19 testing stations are regularly cleaned and sanitised have been trained to the highest ...
Bura Takinoa receives his long service award from Sam Lewis, General Manager CrestClean Franchise Services. After seven successful years owning a CrestClean business Bura Takinoa has never been happier in his work. “I’d be happy to spend my whole life cleaning ...
Sanitising touch surfaces helps keep germs at bay. CrestClean has produced a special information brochure in response to widespread customer concerns over the possible spread of the coronavirus to the workplace. The brochure highlights the company’s standard ...
Sam O’Dea with students Cassidy Cooper, Layla McKinstry, Coco Edwards and Alpha Rae-Flick. Students who have been promoting RecycleKiwi at their school had a big surprise when Commonwealth Games athlete Sam O’Dea popped in. Sam decided to see for himself how ...
Stuart and Raylene Price with their long service award from CrestClean. Doing a great job for their customers has been a hallmark of success for CrestClean couple Stuart and Raylene Price. The Whakatane kiwifruit farmers, who are celebrating 10 years with the ...
Aman Kareer enjoys cleaning and servicing coffee machines for his customer. Since buying a CrestClean business in 2018 Aman Kareer hasn’t looked back and says it’s definitely the best decision he’s ever made. He quickly built up his customer base and less than ...
The CrestClean team of Mohini Singh and Teruma Hauraki with Elim Christian Early Learning Centre Manager Catherine McCormick. When it comes to maintaining high standards of hygiene, Catherine McCormick readily admits she’s more than a bit particular that everything ...
CrestClean’s Salendra Chetty shows youngsters how to handle the hen and chicks. Going the extra mile is something Salendra Chetty does without a second thought. The CrestClean business owner loves working at Maunu Primary School, where he’s treated like a member ...
Lakyn Taite-Allen enjoys the moment as Prime Minister Jacinda Ardern takes time out for a selfie. Imagine getting the chance to snap a unique selfie with New Zealand’s Prime Minister. That’s just what happened to CrestClean’s Lakyn Taite-Allen and Mel Fearn, ...
Viky and Nileshna Narayan receive their award from Iain Lees-Galloway, (left) Minister for Workplace Relations & Safety and Immigration. Also pictured is Michael Wood, Chief Government Whip. CrestClean’s Viky and Nileshna Narayan have scooped another ...
Viky Narayan and his wife Nileshna receive their award from Carl Seymour, Partner Enterprise KPMG, sponsors of the Regional Master Franchisee of the Year Award. CrestClean’s Viky Narayan is on cloud nine today after picking up the title of Regional Master Franchisee ...
Joy and Nilo Pombo doing a great job at Ashburton Intermediate School. Cleaning grubby floors from heavy foot traffic goes with the territory when you’re a school cleaner. But the extra effort put in by CrestClean couple Joy and Nilo Pombo to bring back a shine to ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.