Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
For two decades, Auckland East franchise owner Kamal Jeet has been a valued member of the Mercury Marine family. Over the years, Kamal has built strong relationships with the staff, with their daily conversations often featuring updates on kids, pets, holidays, and hobbies. To mark the milestone, Kamal and Auckland
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In the heart of Taranaki, global pharmaceutical manufacturer DFE Pharma produces inhaler-grade lactose – the essential carrier in asthma inhalers. Behind the scenes, maintaining the facility’s clean environment is no small task, but franchise owners Dic Lumanglas and Flora Gaunt are making it look easy. The franchise team began cleaning
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CrestClean customers Cooney Lees Morgan (CLM) have recently achieved Green status in the council-led Resource Wise programme. The company-wide effort has led to a 583% increase in waste diverted from landfill. Resource Wise is an initiative by the Tauranga City Council designed to support and guide businesses, schools, and other
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North Harbour franchise owner Daniel Park has been dedicated to keeping the region’s largest customer, Whangaparāoa College, pristine for over a decade. In that time, he’s built a strong reputation for excellence. It’s no surprise that Daniel recently received an award for Excellence in Service for his outstanding commitment to
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Fazeel Ali is living proof that with focus and determination, anything is possible. Five years ago, he purchased his CrestClean franchise, experiencing slow but steady growth, though not quite at the level he had hoped for. But six months ago, everything changed. Fazeel decided to take his ambitions to the
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For two decades, Auckland East franchise owner Kamal Jeet has been a valued member of the Mercury Marine family. Over the years, Kamal has built strong relationships with the staff, with their daily conversations often featuring updates on kids, pets, holidays, ...
Taranaki franchise owners Dic Lumanglas and Flora Gaunt maintain stringent hygiene standards at DFE Pharma in Taranaki. From left: DFE Pharma Operator Rajen Gosai, Flora Gaunt, DFE Pharma Supervisor Stephen Fenn and Dic Lunamglas. In the heart of Taranaki, global ...
Cooney Lees Morgan’s Sustainability Committee led a sustainability initiative that transformed the law firm’s waste management. CrestClean customers Cooney Lees Morgan (CLM) have recently achieved Green status in the council-led Resource Wise programme. The ...
Property, HR & Administration Manager Ginny Caterall presents North Harbour franchise owner Daniel Park with award for Excellence in Service. North Harbour franchise owner Daniel Park has been dedicated to keeping the region’s largest customer, Whangaparāoa ...
Fazeel and his team are responsible for cleaning Rolleston College – one of New Zealand’s largest schools. From left: Kalpana Chaudhary, Tajinder Singh, Wayne Carling, Fazeel Ali and Mohammed Salim. Fazeel Ali is living proof that with focus and determination, ...
Beaconsfield students celebrate a sparkling clean term 3 as winners of the Cleanest Classroom Awards. Four South Canterbury schools earned some well-deserved treats at the end of term 3 for their commitment to keeping their classrooms clean. Students at ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.