Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

August 2021
Cleaners stand alongside happy customers.

North Harbour franchisees power into cleaning at Electrix

Electrix Ltd has an important role to play in powering New Zealand, but when it comes to keeping their offices spic and span their cleaning powerhouse is husband-and-wife team Rameshwar Sharma and Rasmi Lata. The North Harbour CrestClean franchisees have been cleaning Electrix’s Auckland offices for the past three years

Full Story
July 2021
Cleaners cleaning an office space.

Cleaning and friendship the key to success for Wellington franchisees

Lalita Devi and Dharam Singh make friends wherever they go — and their customers are no exception! The Wellington couple have been cleaning one public sector agency office since they bought their CrestClean franchise eight years ago and say the staff there are “like family”. “They are really friendly and

Full Story
July 2021
Manager at conference stand.

RecycleKiwi popular with Waikato principals

CrestClean’s free RecycleKiwi resources were a big hit at the latest Waikato Principals Association’s quarterly conference. “RecycleKiwi is quite a hot cake at the moment. All the resource packs we took to the conference were snapped up!” says Waikato Regional Manager Nivitesh Kumar. The packs, which contain waste separation bin

Full Story
June 2021
Manager at conference stand.

CrestClean supports Secondary Principals’ Association conference

Existing relationships were strengthened and new ones forged at the recent Secondary Principals’ Association of New Zealand (SPANZ) conference in Blenheim. As a Bronze Sponsor, CrestClean was proud to host a stand, providing the opportunity to catch up with principals from throughout New Zealand and learn more about their schools’

Full Story
May 2021
Cleaners and property manager standing outside school.

Cleaners lighten the load for primary school property manager

As the property manager of a large primary school, Martin Poulton has plenty of things on his ‘to-do’ list — but thanks to Ravinesh Prasad and Kanchal Rekha cleaning is not one of them! The CrestClean franchisees have been cleaning Murrays Bay Primary School since joining the company three years ago

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 665
    franchised business operators in
    New Zealand
  • 2012
    personnel in
    New Zealand alone
  • 5045
    business and education customers in
    New Zealand
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2020 Crest Commercial Cleaning Ltd – All Rights Reserved

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