Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care specialist were mobilised to give the building
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Every year Hawkes Bay franchisee Mercy Rabanal receives a handmade Christmas card from Kowhai Special School — but this year there was an extra something tucked into the card. The school, which Mercy has cleaned since becoming a CrestClean franchisee almost five years ago, generously gifted her a $100 Prezzy
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Congratulations to Master Franchisee Dries Mangnus, who has clocked up an impressive 20 years with CrestClean! It’s a great milestone to achieve, from a humble start picking up a few scattered foundation franchises around Auckland, to the creation of CrestClean’s largest Master Franchise. Dries leads our largest team of franchisees,
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A major water leak at Christchurch’s Forté Health could have resulted in the medical facility being closed for weeks, had it not been for the quick thinking of CrestClean franchisee Nalin Dissanayake. It was 5pm on a Saturday when Nalin arrived at the Forté Health building, which houses a private
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The children in Room 11 at Mahora School have scooped up CrestClean’s Cleanest Classroom Award. The dedicated youngsters were excited to be rewarded with a certificate and ice creams for having the best-kept classroom at the Hastings school. The Cleanest Classroom programme is run at many of the over 450
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When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care ...
Hawkes Bay franchisee Mercy Rabanal with her Christmas gift from Kowhai Special School. Every year Hawkes Bay franchisee Mercy Rabanal receives a handmade Christmas card from Kowhai Special School — but this year there was an extra something tucked into the ...
Master Franchisee Dries Mangnus. Congratulations to Master Franchisee Dries Mangnus, who has clocked up an impressive 20 years with CrestClean! It’s a great milestone to achieve, from a humble start picking up a few scattered foundation franchises around ...
From left, Faiz Khan, Nadeesha Kalansooriya, Nalin Dissanayake with their gift vouchers. A major water leak at Christchurch’s Forté Health could have resulted in the medical facility being closed for weeks, had it not been for the quick thinking of CrestClean ...
CrestClean franchisee Edelyn Robles presents Room 11 with their Cleanest Classroom Award. The children in Room 11 at Mahora School have scooped up CrestClean’s Cleanest Classroom Award. The dedicated youngsters were excited to be rewarded with a certificate ...
CrestClean franchisee Petera Wiparata with Hawkins Site Office Manager Celia Knox. When CrestClean’s Petera Wiparata arrives at Hawkins’ Ōhakea construction site in the morning, he is always greeted with a cherry “mōrena” by Site Office Manager Celia ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.