Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

October 2021

100% of CrestClean personnel complete new Health and Safety induction

CrestClean is proud to have reached an important milestone, with 100% of its franchisees and their employees having completed the company’s new Online Health and Safety Induction. More than 1960 CrestClean personnel have achieved compliance under the new system, which was introduced in April as both an induction and a

Full Story
September 2021
Cleaner and customer standing outside Cancer Society building.

High standard of cleaning and cheerful approach appreciated by Dunedin Cancer Society

It’s not only Melany Baltar’s high standard of cleaning that is appreciated by staff and guests at the Dunedin Cancer Society. “She’s so cheerful, she greets everybody with that beautiful smile, and she recognises why people are here which is really important,” says Daffodil House and Supportive Care Administrator Fiona

Full Story
September 2021
Cleaner with a spray bottle and cloth.

CrestClean’s Sanitising Service adds extra layer of protection for essential services workers

CrestClean is proud to be providing an extra layer of protection to essential services businesses operating under Level 4 with its Sanitising Service. Auckland label manufacturer Rapid Labels is using the service on a daily basis and Operations Manager Terry Campbell says it is important in keeping the site clean

Full Story
August 2021
Cleaner and receptionist in office.

Professional, environmentally responsible cleaning service praised by The Hearing House

When The Hearing House moved into their new $8 million purpose-built premises, they wanted a cleaning company that would be able to maintain a high standard of cleanliness and hygiene. They approached CrestClean and have not been disappointed! Central Auckland franchisee Fiza Rahiman and his team have been providing cleaning

Full Story
August 2021

Mohammed rewarded for a well-oiled cleaning operation

South Auckland CrestClean franchisee Mohammed Ashad Ali has been recognised by Wiri Oil Services Limited (WOSL) for his excellent work ethic. The fuel company presented Mohammed with one of its monthly CLARIT awards — CLARIT being an acronym for Comply, Leadership, Accountability, Respect, Intervene, Teamwork. The award recognises and celebrates

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 665
    franchised business operators in
    New Zealand
  • 2012
    personnel in
    New Zealand alone
  • 5045
    business and education customers in
    New Zealand
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2020 Crest Commercial Cleaning Ltd – All Rights Reserved

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