Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

April 2020
Liezl Foxcroft, General Manager Training, Master Cleaners Training Institute, delivering training to CrestClean personnel via Skype.

CrestClean personnel deployed to sanitise COVID-19 test stations

CrestClean personnel who are ensuring COVID-19 testing stations are regularly cleaned and sanitised have been trained to the highest level for the important task. A special training session, featuring a live online video presentation, has enabled cleaning teams across the country to be fully prepared when authorities ask for assistance.

Full Story
March 2020

Couple mark seven successful years as business owners

After seven successful years owning a CrestClean business Bura Takinoa has never been happier in his work. “I’d be happy to spend my whole life cleaning and retire as a cleaner too,” he says. “It’s a good business to be in.” Bura Takinoa and his wife Kamoroa, who are originally

Full Story
March 2020

Coronavirus: How to keep workplaces virus-free

CrestClean has produced a special information brochure in response to widespread customer concerns over the possible spread of the coronavirus to the workplace. The brochure highlights the company’s standard cleaning product – HyperClean – whose active ingredient hydrogen peroxide has been proven to be one of the most effective in

Full Story
March 2020
Sam O’Dea with students Cassidy Cooper, Layla McKinstry, Coco Edwards and Alpha Rae-Flick.

Athlete’s surprise visit a highlight for students

Students who have been promoting RecycleKiwi at their school had a big surprise when Commonwealth Games athlete Sam O’Dea popped in. Sam decided to see for himself how youngsters at Ao Tawhiti Unlimited Discovery in central Christchurch have fully embraced the recycling programme, which is proving popular with schools throughout

Full Story
February 2020

Quality a hallmark of success for long-serving CrestClean couple

Doing a great job for their customers has been a hallmark of success for CrestClean couple Stuart and Raylene Price. The Whakatane kiwifruit farmers, who are celebrating 10 years with the company, have built a strong business by putting their customers first and offering a dependable and reliable service. After

Full Story

All Customer Care News

  • CrestClean personnel deployed to sanitise COVI...

    Liezl Foxcroft, General Manager Training, Master Cleaners Training Institute, delivering training to CrestClean personnel via Skype.

    Liezl Foxcroft, General Manager Training, Master Cleaners Training Institute, delivering training to CrestClean personnel via Skype. CrestClean personnel who are ensuring COVID-19 testing stations are regularly cleaned and sanitised have been trained to the highest ...

    FULL STORY
  • Couple mark seven successful years as business...

    Bura Takinoa receives his long service award from Sam Lewis, General Manager CrestClean Franchise Services. After seven successful years owning a CrestClean business Bura Takinoa has never been happier in his work. “I’d be happy to spend my whole life cleaning ...

    FULL STORY
  • Coronavirus: How to keep workplaces virus-free

    Sanitising touch surfaces helps keep germs at bay. CrestClean has produced a special information brochure in response to widespread customer concerns over the possible spread of the coronavirus to the workplace. The brochure highlights the company’s standard ...

    FULL STORY
  • Athlete’s surprise visit a highlight for stu...

    Sam O’Dea with students Cassidy Cooper, Layla McKinstry, Coco Edwards and Alpha Rae-Flick.

    Sam O’Dea with students Cassidy Cooper, Layla McKinstry, Coco Edwards and Alpha Rae-Flick. Students who have been promoting RecycleKiwi at their school had a big surprise when Commonwealth Games athlete Sam O’Dea popped in. Sam decided to see for himself how ...

    FULL STORY
  • Quality a hallmark of success for long-serving...

    Stuart and Raylene Price with their long service award from CrestClean. Doing a great job for their customers has been a hallmark of success for CrestClean couple Stuart and Raylene Price. The Whakatane kiwifruit farmers, who are celebrating 10 years with the ...

    FULL STORY
  • Joining CrestClean? It’s the best decision I...

    Aman Kareer enjoys cleaning and servicing coffee machines for his customer.

    Aman Kareer enjoys cleaning and servicing coffee machines for his customer. Since buying a CrestClean business in 2018 Aman Kareer hasn’t looked back and says it’s definitely the best decision he’s ever made. He quickly built up his customer base and less than ...

    FULL STORY
  • Praise for cleanliness of early learning centr...

    The CrestClean team of Mohini Singh and Teruma Hauraki with Elim Christian Early Learning Centre Manager Catherine McCormick.

    The CrestClean team of Mohini Singh and Teruma Hauraki with Elim Christian Early Learning Centre Manager Catherine McCormick. When it comes to maintaining high standards of hygiene, Catherine McCormick readily admits she’s more than a bit particular that everything ...

    FULL STORY
  • Students’ delight as cleaner brings in newly...

    CrestClean’s Salendra Chetty shows youngsters how to handle the hen and chicks.

    CrestClean’s Salendra Chetty shows youngsters how to handle the hen and chicks. Going the extra mile is something Salendra Chetty does without a second thought. The CrestClean business owner loves working at Maunu Primary School, where he’s treated like a member ...

    FULL STORY
  • Jacinda makes their day with selfies for Crest...

    Lakyn Taite-Allen enjoys the moment as Prime Minister Jacinda Ardern takes time out for a selfie. Imagine getting the chance to snap a unique selfie with New Zealand’s Prime Minister. That’s just what happened to CrestClean’s Lakyn Taite-Allen and Mel Fearn, ...

    FULL STORY
  • CrestClean wins business excellence in health ...

    Viky and Nileshna Narayan receive their award from Iain Lees-Galloway, (left) Minister for Workplace Relations & Safety and Immigration. Also pictured is Michael Wood, Chief Government Whip.

    Viky and Nileshna Narayan receive their award from Iain Lees-Galloway, (left) Minister for Workplace Relations & Safety and Immigration. Also pictured is Michael Wood, Chief Government Whip. CrestClean’s Viky and Nileshna Narayan have scooped another ...

    FULL STORY
  • CrestClean regional manager takes top title in...

    Viky Narayan and his wife Nileshna receive their award from Carl Seymour, Partner Enterprise KPMG, sponsors of the Regional Master Franchisee of the Year Award. CrestClean’s Viky Narayan is on cloud nine today after picking up the title of Regional Master Franchisee ...

    FULL STORY
  • Couple take floor care in their stride with ne...

    Joy and Nilo Pombo doing a great job at Ashburton Intermediate School. Cleaning grubby floors from heavy foot traffic goes with the territory when you’re a school cleaner. But the extra effort put in by CrestClean couple Joy and Nilo Pombo to bring back a shine to ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 626
    626 franchised business operators in New Zealand.
  • 1842
    1842 personnel in New Zealand alone.
  • 4848
    4848 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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