Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

July 2020

Cleanest Classroom competition a win-win for school

The Cleanest Classroom competition is proving extremely popular at Ashburton Intermediate School. As a reward for ensuring their workspace is the cleanest, students were treated to pizza delivered by their cleaner, CrestClean business owner Joy Pombo. Principal Brent Gray says the competition, that’s also run by CrestClean at hundreds of

Full Story
July 2020

Delight at CrestClean business owner’s ice cream treat to school

When CrestClean’s Karthik Naidu decided to treat a school to ice cream he was following a family tradition of making a birthday a time to focus on others. He got a big thumbs up from children and staff at Moturoa School when he arrived with large box of ice cream

Full Story
June 2020
School principal Justin Neal looks the part as he dresses up as a CrestClean cleaner.

Principal becomes a school cleaner to celebrate Superheroes Day

When he decided to become a cleaner for the day school principal Justin Neal got well and truly swept along by the role. He really looked the part in a CrestClean top as he joined children and fellow staff members for a Superheroes Day at Nelson’s Appleby School. But after

Full Story
June 2020
Maricel DeGuzman receives her Certificate of Achievement from CrestClean’s Invercargill Regional Manager Glenn Cockroft.

Former veterinary surgeon helping to train CrestClean personnel

A former veterinary surgeon is helping to train CrestClean’s new business owners in Invercargill. Maricel DeGuzman, who has been with the company for five years, has been appointed as a Regional Trainer for Master Cleaners Training Institute. Along with her husband Martin, who was also a registered veterinary surgeon when

Full Story
June 2020
Edward Irving and Kelvin Walker pitched in to help after a local school was vandalised.

CrestClean team quick to help after vandals wreck classrooms

CrestClean’s Edward Irving didn’t have to think twice when a Whangarei school called for help after vandals broke in and wrecked two classrooms. Along with franchisee Kelvin Walker, who looks after the cleaning at Morningside Primary School, Edward rushed to the school to see what could be done. Teachers, who

Full Story

All Customer Care News

  • Cleanest Classroom competition a win-win for s...

    Joy Pombo is popular with students as she hands out pizza at Ashburton Intermediate School. The Cleanest Classroom competition is proving extremely popular at Ashburton Intermediate School. As a reward for ensuring their workspace is the cleanest, students were ...

    FULL STORY
  • Delight at CrestClean business owner’s ice c...

    Karthik and Jashma Naidu purchased a spacious Toyota Hiace when they started with CrestClean. It means they will have plenty of room for equipment when they expand their business. When CrestClean’s Karthik Naidu decided to treat a school to ice cream he was ...

    FULL STORY
  • Principal becomes a school cleaner to celebrat...

    School principal Justin Neal looks the part as he dresses up as a CrestClean cleaner.

    School principal Justin Neal looks the part as he dresses up as a CrestClean cleaner. When he decided to become a cleaner for the day school principal Justin Neal got well and truly swept along by the role. He really looked the part in a CrestClean top as he joined ...

    FULL STORY
  • Former veterinary surgeon helping to train Cre...

    Maricel DeGuzman receives her Certificate of Achievement from CrestClean’s Invercargill Regional Manager Glenn Cockroft.

    Maricel DeGuzman receives her Certificate of Achievement from CrestClean’s Invercargill Regional Manager Glenn Cockroft. A former veterinary surgeon is helping to train CrestClean’s new business owners in Invercargill. Maricel DeGuzman, who has been with the ...

    FULL STORY
  • CrestClean team quick to help after vandals wr...

    Edward Irving and Kelvin Walker pitched in to help after a local school was vandalised.

    Edward Irving and Kelvin Walker pitched in to help after a local school was vandalised. CrestClean’s Edward Irving didn’t have to think twice when a Whangarei school called for help after vandals broke in and wrecked two classrooms. Along with franchisee Kelvin ...

    FULL STORY
  • Glowing praise for successful CrestClean coupl...

    Sheik Saheb and Farzana Saheb with a member of staff at the Viking Group.

    Sheik Saheb and Farzana Saheb with a member of staff at the Viking Group. Quality is key for a husband and wife team who pride themselves on delivering the best service for their customers. And their dedication and commitment has not gone unnoticed. Sheik and ...

    FULL STORY
  • Label company delighted with cleaning and sani...

    Sunita Dutt has been providing extra cleaning and sanitising at Rapid Labels.

    Sunita Dutt has been providing extra cleaning and sanitising at Rapid Labels. A senior manager at a New Zealand label manufacturer has praised the high standard of cleaning and the cheerful way Sunita Dutt goes about her work. The CrestClean business owner has been ...

    FULL STORY
  • COVID-19 testing centre cleaners praised for d...

    Vanessa Potot and Marlene Madrid ready to start work. CrestClean personnel who have been working at Invercargill’s COVID-19 testing centre have been thanked for doing a “fantastic job”. A cleaning team has been going in at the end of each day to ensure the ...

    FULL STORY
  • Aisles of smiles as sanitising service reassur...

    Josephine Gudoy with a staff member at Oamaru’s Northside New World

    Josephine Gudoy with a staff member at Oamaru’s Northside New World It’s what they are saying about her work that’s putting a big smile on Josephine Gudoy’s face. Normally she comes in after everyone has gone, but Josephine is now highly visible at ...

    FULL STORY
  • Citizenship another goal achieved for successf...

    Barbora Opavova and Dominik Drahoninsky have become New Zealand Citizens.

    Barbora Opavova and Dominik Drahoninsky have become New Zealand Citizens. The photo says it all. Their radiant smiles reflect the pride of officially becoming New Zealand Citizens. But minutes after posing for a keepsake snap of their happy moment, it was off with ...

    FULL STORY
  • CrestClean’s helping to keep the nation’s ...

    Lipson Varghese is seen in his full PPE for a photo with New Zealand Blood Service personnel at Palmerston North.

    Lipson Varghese is seen in his full PPE for a photo with New Zealand Blood Service personnel at Palmerston North. The sight of her personnel working at the New Zealand Blood Service’s Palmerston North Donor Centre has been pleasing, says CrestClean’s local ...

    FULL STORY
  • Former Air NZ engineer spreads his wings to be...

    CrestClean’s Dave Askin with staff at the New Zealand Blood Service in Wellington.

    CrestClean’s Dave Askin with staff at the New Zealand Blood Service in Wellington. A former aircraft engineer has landed a new role helping to maintain the highest levels of hygiene and cleanliness for staff and users of the New Zealand Blood Service in ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 626
    626 franchised business operators in New Zealand.
  • 1842
    1842 personnel in New Zealand alone.
  • 4848
    4848 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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