Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
The Cleanest Classroom competition is proving extremely popular at Ashburton Intermediate School. As a reward for ensuring their workspace is the cleanest, students were treated to pizza delivered by their cleaner, CrestClean business owner Joy Pombo. Principal Brent Gray says the competition, that’s also run by CrestClean at hundreds of
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When CrestClean’s Karthik Naidu decided to treat a school to ice cream he was following a family tradition of making a birthday a time to focus on others. He got a big thumbs up from children and staff at Moturoa School when he arrived with large box of ice cream
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When he decided to become a cleaner for the day school principal Justin Neal got well and truly swept along by the role. He really looked the part in a CrestClean top as he joined children and fellow staff members for a Superheroes Day at Nelson’s Appleby School. But after
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A former veterinary surgeon is helping to train CrestClean’s new business owners in Invercargill. Maricel DeGuzman, who has been with the company for five years, has been appointed as a Regional Trainer for Master Cleaners Training Institute. Along with her husband Martin, who was also a registered veterinary surgeon when
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CrestClean’s Edward Irving didn’t have to think twice when a Whangarei school called for help after vandals broke in and wrecked two classrooms. Along with franchisee Kelvin Walker, who looks after the cleaning at Morningside Primary School, Edward rushed to the school to see what could be done. Teachers, who
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Joy Pombo is popular with students as she hands out pizza at Ashburton Intermediate School. The Cleanest Classroom competition is proving extremely popular at Ashburton Intermediate School. As a reward for ensuring their workspace is the cleanest, students were ...
Karthik and Jashma Naidu purchased a spacious Toyota Hiace when they started with CrestClean. It means they will have plenty of room for equipment when they expand their business. When CrestClean’s Karthik Naidu decided to treat a school to ice cream he was ...
School principal Justin Neal looks the part as he dresses up as a CrestClean cleaner. When he decided to become a cleaner for the day school principal Justin Neal got well and truly swept along by the role. He really looked the part in a CrestClean top as he joined ...
Maricel DeGuzman receives her Certificate of Achievement from CrestClean’s Invercargill Regional Manager Glenn Cockroft. A former veterinary surgeon is helping to train CrestClean’s new business owners in Invercargill. Maricel DeGuzman, who has been with the ...
Edward Irving and Kelvin Walker pitched in to help after a local school was vandalised. CrestClean’s Edward Irving didn’t have to think twice when a Whangarei school called for help after vandals broke in and wrecked two classrooms. Along with franchisee Kelvin ...
Sheik Saheb and Farzana Saheb with a member of staff at the Viking Group. Quality is key for a husband and wife team who pride themselves on delivering the best service for their customers. And their dedication and commitment has not gone unnoticed. Sheik and ...
Sunita Dutt has been providing extra cleaning and sanitising at Rapid Labels. A senior manager at a New Zealand label manufacturer has praised the high standard of cleaning and the cheerful way Sunita Dutt goes about her work. The CrestClean business owner has been ...
Vanessa Potot and Marlene Madrid ready to start work. CrestClean personnel who have been working at Invercargill’s COVID-19 testing centre have been thanked for doing a “fantastic job”. A cleaning team has been going in at the end of each day to ensure the ...
Josephine Gudoy with a staff member at Oamaru’s Northside New World It’s what they are saying about her work that’s putting a big smile on Josephine Gudoy’s face. Normally she comes in after everyone has gone, but Josephine is now highly visible at ...
Barbora Opavova and Dominik Drahoninsky have become New Zealand Citizens. The photo says it all. Their radiant smiles reflect the pride of officially becoming New Zealand Citizens. But minutes after posing for a keepsake snap of their happy moment, it was off with ...
Lipson Varghese is seen in his full PPE for a photo with New Zealand Blood Service personnel at Palmerston North. The sight of her personnel working at the New Zealand Blood Service’s Palmerston North Donor Centre has been pleasing, says CrestClean’s local ...
CrestClean’s Dave Askin with staff at the New Zealand Blood Service in Wellington. A former aircraft engineer has landed a new role helping to maintain the highest levels of hygiene and cleanliness for staff and users of the New Zealand Blood Service in ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.