Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
If you could get paid in chocolate, would you? Strictly speaking, CrestClean franchisees Shiva and Shartika aren’t paid in chocolate, but they often receive sweet little ‘bonuses’. Cottonsoft employees regularly show their appreciation by leaving chocolate bars and other gifts on their desks for the pair to find when they
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His all-round contribution to his CrestClean region has won Sunny Yang another major accolade. Sunny recently picked up the title of Team Player of the Year for Christchurch North 2020 – just a year on from winning Franchisee of the Year. Regional Manager Yasa Panagoda says it was not a
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It’s no wonder there’s a growing demand for his cleaning services. He not only delivers quality work, it’s his cheerful manner and ‘can do’ attitude that’s also winning over Whanganui customers. CrestClean’s Seby Joseph says he’s never been happier at work and just loves looking after his customers and doing
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It’s been a big first year for Fazeel Ali, who joined CrestClean a little over 12 months ago. The former chef and building worker has seen his fortunes change in so many ways, the highlight being winning Franchisee of the Year award for Christchurch South. Gina Holland, the company’s Christchurch
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Grateful staff at Rodney College have thanked the CrestClean team who carried out extra sanitising and cleaning during the COVID-19 Alert Level 2. Pauline Bond, Executive Officer, says everyone was impressed at how Francis and Teneaki Nawaia had gone about their work – and their presence was reassuring. “They picked
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Cottonsoft’s Kirsten Watson presents franchisees Shiva and Shartika Naicker with goodie bags. If you could get paid in chocolate, would you? Strictly speaking, CrestClean franchisees Shiva and Shartika aren’t paid in chocolate, but they often receive sweet ...
Watch our NEW Top Tips video on how to maintain a healthier, cleaner workplace! Like and share with your ...
Sunny picked up the title of Team Player of the Year for Christchurch North 2020. His all-round contribution to his CrestClean region has won Sunny Yang another major accolade. Sunny recently picked up the title of Team Player of the Year for Christchurch North ...
Seby Joseph just loves his work and is known for always having a cheery smile. It’s no wonder there’s a growing demand for his cleaning services. He not only delivers quality work, it’s his cheerful manner and ‘can do’ attitude that’s also winning over ...
Fazeel Ali receives his award from Gina Holland, the company’s Christchurch South Regional Manager. It’s been a big first year for Fazeel Ali, who joined CrestClean a little over 12 months ago. The former chef and building worker has seen his fortunes change ...
Irene Symes, Rodney College Principal, thanks Francis and Teneaki Nawaia for their work. Grateful staff at Rodney College have thanked the CrestClean team who carried out extra sanitising and cleaning during the COVID-19 Alert Level 2. Pauline Bond, Executive ...
Sophie Chase and her daughter Brianna Barrett-Chase (left), husband Terry Wilson (far right) with Dudley Mendenhall, St John’s College Caretaker. She’s the queen of quality with a stack of accolades as testament to the high standards she prides herself on ...
James and Sarah Yun are celebrating 15 years as CrestClean business owners. After moving to New Zealand, electronics engineer James Yun soon realised it would be almost impossible to carry on working in the same profession. “It was too difficult to get a job ...
Robert Glenie, CrestClean’s South Canterbury Regional Manager, with CBD Project Manager Conor Redmond, and Harcourts staff Natalie Harries (right) and Hannah Lloyd. CrestClean’s Robert Glenie couldn’t be happier after council bosses and contractors approved ...
Michelle Dobson with Kiraren Tirate and Linda Etuati. Changing the cleaners was a breath of fresh air for personnel at the Taranaki branch of a nationwide property valuation company. Michelle Dobson, office manager at TelferYoung, says they’ve been delighted at ...
CrestClean’s Rose Kumar with New Zealand Blood Service personnel Robyn Millett, Dianne Salmon and Sandra Greenland. CrestClean’s Rose Kumar says she just loves keeping everything spick and span at the New Zealand Blood Service’s Hamilton centre. Rose has been ...
Joy Pombo is popular with students as she hands out pizza at Ashburton Intermediate School. The Cleanest Classroom competition is proving extremely popular at Ashburton Intermediate School. As a reward for ensuring their workspace is the cleanest, students were ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.