Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

November 2019

CrestClean regional manager takes top title in prestigious awards

CrestClean’s Viky Narayan is on cloud nine today after picking up the title of Regional Master Franchisee of the Year. Judges for the Westpac New Zealand Franchise Awards praised Viky for operating “a high-performing and very well managed regional master franchise”. Viky, who is CrestClean’s Auckland South Regional Manager, is

Full Story
November 2019

Couple take floor care in their stride with new buffer

Cleaning grubby floors from heavy foot traffic goes with the territory when you’re a school cleaner. But the extra effort put in by CrestClean couple Joy and Nilo Pombo to bring back a shine to the corridors at Ashburton Intermediate School has not gone unnoticed. Their hard work had been

Full Story
October 2019
Pinakin Patel (right) with Jan Lichtwark, Tauranga Regional Manager.

CrestClean business owner steps up as operations manager

CrestClean business owner Pinakin Patel has stepped up to become the company’s Tauranga Operations Manager. Jan Lichtwark, Tauranga Regional Manager, says Pinakin was the obvious choice for the role. “He runs a very successful family franchise and has a huge amount of experience and knowledge from his 16 years in

Full Story
October 2019

Customers impressed after visit by CrestClean carpet expert

Reliability, robustness and a superior quality are the hallmarks of Italian manufacturing. So when it came to selecting the best carpet cleaning machine for his business, CrestClean’s Kelvin Walker knew that Italian-made was the only way to go. Since investing in the top of the range cleaner, Kelvin’s had some

Full Story
October 2019
Naresh Mani presents a RecycleKiwi pack to Leanne Hanna, Principal's PA/Office Manager at Red Beach School.

School embraces RecycleKiwi as resources rolled out

CrestClean’s RecycleKiwi programme has really struck a chord with teachers at an Auckland school. After a RecycleKiwi resource pack was delivered to Red Beach School a “thank you” card was left for CrestClean business owner Naresh Mani, who takes care of the school’s cleaning. Red Beach teacher Lisa Davies told

Full Story

All Customer Care News

  • CrestClean regional manager takes top title in...

    Viky Narayan and his wife Nileshna receive their award from Carl Seymour, Partner Enterprise KPMG, sponsors of the Regional Master Franchisee of the Year Award. CrestClean’s Viky Narayan is on cloud nine today after picking up the title of Regional Master Franchisee ...

    FULL STORY
  • Couple take floor care in their stride with ne...

    Joy and Nilo Pombo doing a great job at Ashburton Intermediate School. Cleaning grubby floors from heavy foot traffic goes with the territory when you’re a school cleaner. But the extra effort put in by CrestClean couple Joy and Nilo Pombo to bring back a shine to ...

    FULL STORY
  • CrestClean business owner steps up as operatio...

    Pinakin Patel (right) with Jan Lichtwark, Tauranga Regional Manager.

    Pinakin Patel (right) with Jan Lichtwark, Tauranga Regional Manager. CrestClean business owner Pinakin Patel has stepped up to become the company’s Tauranga Operations Manager. Jan Lichtwark, Tauranga Regional Manager, says Pinakin was the obvious choice for the ...

    FULL STORY
  • Customers impressed after visit by CrestClean ...

    Kelvin Walker knew that Italian-made was the only way to go when buying the best carpet cleaner. Reliability, robustness and a superior quality are the hallmarks of Italian manufacturing. So when it came to selecting the best carpet cleaning machine for his ...

    FULL STORY
  • School embraces RecycleKiwi as resources rolle...

    Naresh Mani presents a RecycleKiwi pack to Leanne Hanna, Principal's PA/Office Manager at Red Beach School.

    Naresh Mani presents a RecycleKiwi pack to Leanne Hanna, Principal's PA/Office Manager at Red Beach School CrestClean’s RecycleKiwi programme has really struck a chord with teachers at an Auckland school. After a RecycleKiwi resource pack was delivered to Red ...

    FULL STORY
  • End to ‘sleepless nights’ after CrestClean...

    Ronnie Moffat, Property Manager at Mount Aspiring College, says having CrestClean’s services has finally given him peace of mind. He is pictured with Danny Mastroianniv(left), Karina Vaccarezza, Claudia Barrientos, and Lorena Mastroianni.

    Ronnie Moffat, Property Manager at Mount Aspiring College, says having CrestClean’s services has finally given him peace of mind. He is pictured with Danny Mastroianniv(left), Karina Vaccarezza, Claudia Barrientos, and Lorena Mastroianni. CrestClean has received ...

    FULL STORY
  • CrestClean specialists help prepare company’...

    CrestClean franchisee Martin DeGuzman at work on the exterior of the Southland Farm Machinery building.

    CrestClean franchisee Martin DeGuzman at work on the exterior of the Southland Farm Machinery building. An Invercargill company preparing for the opening of its impressive new headquarters called in CrestClean experts to tackle the landmark building’s vast glass ...

    FULL STORY
  • Warm welcome for RecycleKiwi in Invercargill

    Regional Manager Glenn Cockroft and franchisee Kim Jin present a RecycleKiwi pack to Julian Ineson, Principal of Invercargill’s St Theresa’s School.

    Regional Manager Glenn Cockroft and franchisee Kim Jin present a RecycleKiwi pack to Julian Ineson, Principal of Invercargill’s St Theresa’s School. RecycleKiwi has landed in Invercargill with the first resource pack being presented to Invercargill’s St ...

    FULL STORY
  • School has big focus on creating cleaner and t...

    David White, Shotover Primary School Property Manager, with CrestClean’s Isamaeli Takitua.

    David White, Shotover Primary School Property Manager, with CrestClean’s Isamaeli Takitua. Students and staff at Queenstown’s Shotover Primary School have been doing their bit to help CrestClean personnel create a cleaner and tidier environment. CrestClean ...

    FULL STORY
  • CrestClean’s hand-hygiene training sessions ...

    Two youngsters check for “invisible germs” on their hands during a session on hand-hygiene presented by Gina Holland.

    Two youngsters check for “invisible germs” on their hands during a session on hand-hygiene presented by Gina Holland. A CrestClean manager has won praise from a Christchurch school principal for teaching kids about the importance of adopting good hand-hygiene ...

    FULL STORY
  • Stickers in te reo Maori encourage kids to ado...

    Matapihi School students Enchant'd Quinn, Kataraena Ngawhika-Kerr, Meeah-May Sullivan, Maioha Merritt-McDonald, and Alexis Ngatai.

    Matapihi School students Enchant'd Quinn, Kataraena Ngawhika-Kerr, Meeah-May Sullivan, Maioha Merritt-McDonald, and Alexis Ngatai. Six words in te reo Maori are helping to teach New Zealand kids good recycling habits. The words feature on a set of colourful bilingual ...

    FULL STORY
  • Former carpenter finds his niche as school’...

    Principal Janet Moyle with caretaker Tagau Meleson seen presenting a RecycleKiwi resource pack.

    Principal Janet Moyle with caretaker Tagau Meleson seen presenting a RecycleKiwi resource pack. He’s become the school’s “Mr Fix-it” and nothing is too much trouble for Tagau Meleson. The carpenter and joiner, who has more than 40 years’ experience, has ...

    FULL STORY
  • 100%
    100% New Zealand owned and locally operated in each region.
  • 1996
    Crest has been serving happy customers since 1996.
  • 626
    626 franchised business operators in New Zealand.
  • 1842
    1842 personnel in New Zealand alone.
  • 4848
    4848 business and education customers in New Zealand.
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2016 Crest Commercial Cleaning Ltd – All Rights Reserved

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