Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
CrestClean is proud to have reached an important milestone, with 100% of its franchisees and their employees having completed the company’s new Online Health and Safety Induction. More than 1960 CrestClean personnel have achieved compliance under the new system, which was introduced in April as both an induction and a
Full Story
It’s not only Melany Baltar’s high standard of cleaning that is appreciated by staff and guests at the Dunedin Cancer Society. “She’s so cheerful, she greets everybody with that beautiful smile, and she recognises why people are here which is really important,” says Daffodil House and Supportive Care Administrator Fiona
Full Story
CrestClean is proud to be providing an extra layer of protection to essential services businesses operating under Level 4 with its Sanitising Service. Auckland label manufacturer Rapid Labels is using the service on a daily basis and Operations Manager Terry Campbell says it is important in keeping the site clean
Full Story
When The Hearing House moved into their new $8 million purpose-built premises, they wanted a cleaning company that would be able to maintain a high standard of cleanliness and hygiene. They approached CrestClean and have not been disappointed! Central Auckland franchisee Fiza Rahiman and his team have been providing cleaning
Full Story
South Auckland CrestClean franchisee Mohammed Ashad Ali has been recognised by Wiri Oil Services Limited (WOSL) for his excellent work ethic. The fuel company presented Mohammed with one of its monthly CLARIT awards — CLARIT being an acronym for Comply, Leadership, Accountability, Respect, Intervene, Teamwork. The award recognises and celebrates
Full Story
CrestClean is proud to have reached an important milestone, with 100% of its franchisees and their employees having completed the company’s new Online Health and Safety Induction. More than 1960 CrestClean personnel have achieved compliance under the new ...
CrestClean’s Melany Baltar with Fiona Cutler from the Cancer Society.*This photo was taken during Level 1. It’s not only Melany Baltar’s high standard of cleaning that is appreciated by staff and guests at the Dunedin Cancer Society. “She’s so ...
CrestClean franchisee Rameshwar Sharma carries out a Sanitising Service at Rapid Labels. CrestClean is proud to be providing an extra layer of protection to essential services businesses operating under Level 4 with its Sanitising Service. Auckland label ...
Central Auckland franchisee Fiza Rahiman with Hearing House Clinical Receptionist Jess Thornton. When The Hearing House moved into their new $8 million purpose-built premises, they wanted a cleaning company that would be able to maintain a high standard of ...
WOSL Operations Manager Mitch Roe presents CrestClean franchisee Mohammed Ashad Ali with his award. South Auckland CrestClean franchisee Mohammed Ashad Ali has been recognised by Wiri Oil Services Limited (WOSL) for his excellent work ethic. The fuel company ...
CrestClean franchisees Rameshwar Sharma and Rasmi Lata, with Electrix Receptionist Cheryl Bycroft, left, and Administration Co-ordinator Sarah Thorstensen, right. Electrix Ltd has an important role to play in powering New Zealand, but when it comes to keeping their ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.