Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
CrestClean recently attended the General Practice Conference and Medical Exhibition in Rotorua, signalling its ongoing commitment to the healthcare sector. It is the first time a cleaning company has had an exhibition stand at the event, which was run in conjunction with the New Zealand Medical Association and attended by
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When CrestClean’s North Harbour Master Franchisee Neil Kumar bought a cleaning franchise with his wife Rachel 16 years ago he wondered what he’d got himself into. At the time he was working during the day as a CNC operator, helping Rachel with the cleaning in the evenings, and had no
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When he was a boy, Yasa Panagoda dreamed of becoming a pilot. He achieved that goal and then he went on to set and achieve new goals — with CrestClean. It has been 10 years since Yasa joined the company as the Regional Manager for Christchurch North, in which time
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It was great to be back amongst it at the Waikato Principals’ Association Conference! It’s been a while since we’ve been able to catch up with principals in the region, with this being the first get-together since last year’s Covid lockdowns. The conference is usually held every term, and CrestClean
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Seven years after becoming CrestClean franchisees, Roshni and Ravendra Prasad are still proudly working with their very first customer, Placemakers Silverdale — which made it the perfect setting for them to receive their 7 Years Long Service Award. Placemakers Northern Hub Manager John Gair and Northern Hub Operations Manager Kerry
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CrestClean’s exhibition stand at the General Practice Conference and Medical Exhibition. CrestClean recently attended the General Practice Conference and Medical Exhibition in Rotorua, signalling its ongoing commitment to the healthcare sector. It is the first ...
CrestClean’s Managing Director Grant McLauchlan presents North Harbour Master Franchisee Neil Kumar with a Long Service Award. When CrestClean’s North Harbour Master Franchisee Neil Kumar bought a cleaning franchise with his wife Rachel 16 years ago he wondered ...
Managing Director Grant McLauchlan presents Christchurch North Regional Manager Yasa Panagoda with a 10-Year Long Service Award. When he was a boy, Yasa Panagoda dreamed of becoming a pilot. He achieved that goal and then he went on to set and achieve new ...
Waikato Quality Assurance Co-ordinator Jason Cheng, Regional Manager Nivitesh Kumar and Administration Assistant Karena Townsend, ready for the conference to start. It was great to be back amongst it at the Waikato Principals’ Association Conference! It’s ...
Placemakers Silverdale’s John Gair and Kerry Mitchell present CrestClean franchisees Roshni and Ravendra Prasad with their 7 Years Long Service Award. Seven years after becoming CrestClean franchisees, Roshni and Ravendra Prasad are still proudly working with ...
Fonterra Crawford Street Stores’ Dry Store Manager John McCann presents CrestClean franchisee Samy Goundar with his certificate, together with Dry Store Team Leader Pokai Morunga, left, and Team Leader Taylor Morgan and Cool Store Manager Kane Affleck. When ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 320 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.