Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
Owhiro Bay School recently wrapped up another term of participating in the Cleanest Classroom programme. The initiative is all about encouraging students to keep their classrooms clean during the school term and take pride in their learning space. CrestClean franchise owners, Alex and Joy Nagrampa, introduced the Cleanest Classroom programme
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CrestClean and Alsco have been working together since 2016 in a successful partnership that ultimately benefits their customers. Alsco has locations throughout New Zealand and around the world, providing a wide range of essential supplies, including uniforms, consumables, floor mats, linens, hygiene products, and even first-aid equipment to various industries.
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Ilaisaane ‘Saane’ Tohi recently has achieved her Certificate in Commercial Cleaning Level Two. This certification has equipped Saane with critical skills in health and safety and practical cleaning tasks. Saane has been cleaning for Watercare’s Mangere Wastewater Treatment Plant for over two years. Office Administrator, Claudia, considers Saane to be
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CrestClean franchise owners, John and Jezka Birondo were recently awarded a Certificate of Excellence in recognition of their outstanding customer service. Upon receiving the news, Jezka was lost for words. “John and I were speechless,” she says. “We’re very honoured to receive this award. It gives us motivation to continue
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During a recent visit to Christchurch, CrestClean Managing Director, Grant McLauchlan, had the opportunity to connect with one of our longstanding customers, Forté Health. This visit was particularly significant as it marked our first meeting with Michael Woodhouse, who was appointed CEO earlier this year. “It was great to be
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Alex and Joy Nagrampa present Māhuri 2 at Owhiro Bay School with Cleanest Classroom award. Owhiro Bay School recently wrapped up another term of participating in the Cleanest Classroom programme. The initiative is all about encouraging students to keep their ...
Hawke’s Bay Regional Master Franchisee Tim O’Leary presents Alsco Client Manager Lyn Larking with thank-you gift. CrestClean and Alsco have been working together since 2016 in a successful partnership that ultimately benefits their customers. Alsco has ...
Auckland South Regional Master Franchisee Viky Narayan presents Saane Tohi with her Certificate in Commercial Cleaning Level Two. Ilaisaane ‘Saane’ Tohi recently has achieved her Certificate in Commercial Cleaning Level Two. This certification has equipped ...
John and Jezka Birondo have been awarded a Certificate of Excellence for their dedication to exceptional customer service. CrestClean franchise owners, John and Jezka Birondo were recently awarded a Certificate of Excellence in recognition of their outstanding ...
CrestClean Managing Director Grant McLauchlan meets new CEO of Forté Health Michael Woodhouse. During a recent visit to Christchurch, CrestClean Managing Director, Grant McLauchlan, had the opportunity to connect with one of our longstanding customers, Forté ...
Matua Primary School staff enjoy a shared morning tea to celebrate Sanjeshni Narayan’s recent graduation. Tauranga CrestClean franchisee, Radha Narayan, treated staff at Matua Primary School with a delicious morning tea to celebrate her daughter Sanjeshni’s ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.