Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
As part of its growing focus on sustainability, Southern Institute of Technology (SIT) has introduced RecycleKiwi recycling station on campus, making it easier for staff and students to reduce waste and recycle correctly. With support from Southland Regional Manager Steve Willis and Quality Assurance Co-ordinator Josh Bekhuis, the new initiative
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Whenever Tauranga Regional Manager Jan Lichtwark welcomes two or more new franchisees into the region, he brings them together for a ‘Best Practice’ meeting. These sessions give new teams a valuable insight into how CrestClean operates as part of a larger franchise system and help them feel supported as they
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Ashmita Singh and Sumeet Kishore have been cleaning Arowhenua Māori School since February, and in that short time they’ve become much more than just the school cleaning team. Friendly, hardworking and always willing to help, Ashmita and Sumeet have built strong relationships with staff and become a valued part of
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For the past seven years, Nelson franchise owner Karl Parker has gone from strength to strength. Alongside recently celebrating his long service milestone, Karl has also taken on the challenge of becoming the lead communications contact at Nelson Girls’ High School. Karl is no stranger to stepping up to help
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One of the biggest reasons CrestClean delivers such consistently high standards comes down to the fact that our franchisees are owner-operators. They’re not just turning up to do a job, they’re running their own business, and every result has their name on it. That ownership shapes how they approach their
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Southland Regional Manager Steve Willis and Quality Assurance Co-ordinator Josh Bekhuis co-ordinate RecycleKiwi rollout at Southern Institute of Technology. From left: Carlotta Magannig, Gilbert-Alphone Talosig, Harold Magannig, Steve Willis, Josh Bekhuis, Craig ...
Tauranga Quality Assurance Co-ordinator Woo-Sung Lee and Operations Manager Pinakin Patel host new franchisees at Best Practice meeting. Whenever Tauranga Regional Manager Jan Lichtwark welcomes two or more new franchisees into the region, he brings them together ...
Arowhenua Māori School Tumuaki Bronwyn Te Koeti meets with South Canterbury franchise owners Ashmita Singh and Sumeet Kishore during a recent term clean. Ashmita Singh and Sumeet Kishore have been cleaning Arowhenua Māori School since February, and in that short ...
Nelson franchise owner Karl Parker celebrates his 7-year Long Service. For the past seven years, Nelson franchise owner Karl Parker has gone from strength to strength. Alongside recently celebrating his long service milestone, Karl has also taken on the challenge ...
Christchurch franchise owner Kumaran Nair has owned his own business for 10 years. One of the biggest reasons CrestClean delivers such consistently high standards comes down to the fact that our franchisees are owner-operators. They’re not just turning up to do a ...
Bethlehem Primary School students proudly show off their new rugby balls their school won at the recent Western Bay Principals’ Connection. Principals from across the Western Bay of Plenty came together last month for their termly connection day. Connection days ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.