Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

March 2021
Cleaner holding rescued bird.

Bird-whispering cleaner rescues sparrow from Dunedin kindergarten

What is it about CrestClean and bird rescues? A year ago, CrestClean featured on TV Three’s The Project after Auckland franchisee  Dominik Drahoninsky rescued a baby bird that was stuck down a drain. And now, at the other end of the country, cleaner Aman Chand has used his bird whispering skills

Full Story
March 2021

Helping maintain high standards and safety at Viand Foods

When Viand Foods, an award-winning specialty meats producer, decided to outsource their cleaning, they wanted a service that they could ‘set and forget’ — and they found it in CrestClean. “The communication’s good. We set out what we need them to do and it gets done. In the morning when

Full Story
March 2021
Cleaner receives Rotary award

Pride of Workmanship Award for Invercargill franchisee

From veterinary tutor, to milking cows, to cleaning, Jonathan Luna has always taken pride in his work — and now he has an award to prove it. The CrestClean franchisee is the proud recipient of a Pride of Workmanship Award, presented to him by Invercargill Sunrise Rotary. The award acknowledges

Full Story
February 2021

Smiliest cleaner says “cheese”

He has been dubbed CrestClean’s “smiliest cleaner” and now he’s not only saying “cheese”, he’s eating it, after being presented with a gift from Open Country Dairy. Seby Joseph was given a box of goodies, including a block of Open Country Dairy’s finest cheddar, by Site Manager Scott Houston, to

Full Story
February 2021
CrestClean's new regional managers for Whangarei

New Regional Managers fishing for new business

As far as fishing goes, trout never held that much of an appeal for Kent Wilkinson. But, now that he’s swapped the pebbly shores of Lake Taupo for the sandy beaches of Northland, he is looking forward to getting his fishing rod out again. And saltwater fish are not the

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 653
    franchised business operators in
    New Zealand
  • 1984
    personnel in
    New Zealand alone
  • 5038
    business and education customers in
    New Zealand
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2020 Crest Commercial Cleaning Ltd – All Rights Reserved

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