Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

June 2022

Seven years of exceptional service by CrestClean franchisees

Seven years after becoming CrestClean franchisees, Roshni and Ravendra Prasad are still proudly working with their very first customer, Placemakers Silverdale — which made it the perfect setting for them to receive their 7 Years Long Service Award. Placemakers Northern Hub Manager John Gair and Northern Hub Operations Manager Kerry

Full Story
June 2022
Cleaner is presented with framed certificate.

Fonterra recognises CrestClean franchisee’s 15 years of service

When CrestClean franchisee Samy Goundar casually mentioned he had been cleaning Fonterra’s Hamilton site for 15 years, he never expected the fanfare that followed. Next thing he knew, he was presented with a specially designed certificate and gift cards totalling $300. Fonterra Team Leader Pokai Morunga says Samy is a

Full Story
May 2022

CrestClean helps keep essential services moving

CrestClean is proud to help keep the country moving by sanitising workplaces across New Zealand — but what do you do when your workplace is a truck? As Omicron took a hold on New Zealand, South Island transport company Philip Wareing Ltd was faced with this problem. When a driver

Full Story
May 2022
Husband and wife managers standing together.

Taranaki Regional Managers united in providing top quality cleaning service

Partners in life and partners in business, Taranaki Regional Managers Naresh and Radhna Mani have always made a great team! And now Radhna, who previously worked a lot behind the scenes, is taking more of a customer-facing role in their CrestClean business. Going forward, Radhna will be conducting quality assurance

Full Story
April 2022

From franchisee to QA, Melanie is building a successful career with CrestClean

You could say Melanie Fearn has grown up with CrestClean. When she was 23, she became the company’s youngest franchisee, and now 13 years later she has taken on the combined role of Quality Assurance Co-ordinator and Trainer with CrestClean’s Master Cleaners Training Institute (MCTI). “I’m excited about the new

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 705
    franchised business operators in
    New Zealand
  • 1985
    personnel in
    New Zealand alone
  • 5353
    business and education customers in
    New Zealand

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

Printer Friendly Version

For more information and all enquiries: Call
0800 273 780

Copyright 2022 Crest Commercial Cleaning Ltd – All Rights Reserved

Join Crestclean

Looking for a business opportunity with guaranteed income.

TeamCrestClean Login

CrestTalk News, Equipment Ordering and Resources

Follow us socially