Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

January 2022

Loss and Grief Centre given fresh start with help from CrestClean

When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care specialist were mobilised to give the building

Full Story
December 2021
Cleaner holding Christmas card.

Christmas cheer for Hawkes Bay franchisee

Every year Hawkes Bay franchisee Mercy Rabanal receives a handmade Christmas card from Kowhai Special School — but this year there was an extra something tucked into the card. The school, which Mercy has cleaned since becoming a CrestClean franchisee almost five years ago, generously gifted her a $100 Prezzy

Full Story
December 2021

Dries celebrates 20 successful years

Congratulations to Master Franchisee Dries Mangnus, who has clocked up an impressive 20 years with CrestClean! It’s a great milestone to achieve, from a humble start picking up a few scattered foundation franchises around Auckland, to the creation of CrestClean’s largest Master Franchise. Dries leads our largest team of franchisees,

Full Story
November 2021
Cleaners holding gift vouchers.

Floods of thanks for CrestClean franchisees who saved the day

A major water leak at Christchurch’s Forté Health could have resulted in the medical facility being closed for weeks, had it not been for the quick thinking of CrestClean franchisee Nalin Dissanayake. It was 5pm on a Saturday when Nalin arrived at the Forté Health building, which houses a private

Full Story
November 2021

Ice cream hits the spot as CrestClean dishes out Cleanest Classroom Award

The children in Room 11 at Mahora School have scooped up CrestClean’s Cleanest Classroom Award. The dedicated youngsters were excited to be rewarded with a certificate and ice creams for having the best-kept classroom at the Hastings school. The Cleanest Classroom programme is run at many of the over 450

Full Story

All Customer Care News

  • Loss and Grief Centre given fresh start with...

    When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care ...

    FULL STORY
  • Christmas cheer for Hawkes Bay franchisee

    Cleaner holding Christmas card.

    Hawkes Bay franchisee Mercy Rabanal with her Christmas gift from Kowhai Special School. Every year Hawkes Bay franchisee Mercy Rabanal receives a handmade Christmas card from Kowhai Special School — but this year there was an extra something tucked into the ...

    FULL STORY
  • Dries celebrates 20 successful years

    Master Franchisee Dries Mangnus. Congratulations to Master Franchisee Dries Mangnus, who has clocked up an impressive 20 years with CrestClean! It’s a great milestone to achieve, from a humble start picking up a few scattered foundation franchises around ...

    FULL STORY
  • Floods of thanks for CrestClean franchisees who saved...

    Cleaners holding gift vouchers.

    From left, Faiz Khan, Nadeesha Kalansooriya, Nalin Dissanayake with their gift vouchers. A major water leak at Christchurch’s Forté Health could have resulted in the medical facility being closed for weeks, had it not been for the quick thinking of CrestClean ...

    FULL STORY
  • Ice cream hits the spot as CrestClean dishes...

    CrestClean franchisee Edelyn Robles presents Room 11 with their Cleanest Classroom Award. The children in Room 11 at Mahora School have scooped up CrestClean’s Cleanest Classroom Award. The dedicated youngsters were excited to be rewarded with a certificate ...

    FULL STORY
  • Te reo Māori grows wings at aviation site...

    Cleaner and building site manager standing together.

    CrestClean franchisee Petera Wiparata with Hawkins Site Office Manager Celia Knox. When CrestClean’s Petera Wiparata arrives at Hawkins’ Ōhakea construction site in the morning, he is always greeted with a cherry “mōrena” by Site Office Manager Celia ...

    FULL STORY
  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 672
    franchised business operators in
    New Zealand
  • 2049
    personnel in
    New Zealand alone
  • 5267
    business and education customers in
    New Zealand
  • 2,696,761
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

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