Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

March 2024

Revolutionising waste management with RecycleKiwi and centralised rubbish bins

Centralised rubbish bins replace individual desk bins with a designated waste station. This simple yet impactful approach to waste management in businesses and schools encourages proper waste separation and streamlines recycling initiatives. CrestClean’s Auckland West Regional Master Franchisee, Caroline Wedding, has been leading the charge in highlighting the benefits of

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March 2024

CrestClean’s commitment to infection control in healthcare environments

Healthcare facilities are in a constant battle against Healthcare-Associated Infections (HAIs) and the growing threat of antimicrobial resistance. At CrestClean, we understand the critical role that meticulous cleaning plays in creating safe environments for healthcare professionals, patients, and visitors. Healthcare facilities treat a wide range of patients with many different

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February 2024

CrestClean takes proactive approach to safe working at height

Falling from height was the second most common cause of workplace fatalities in New Zealand in 2023, which makes working at height a relevant talking point for the year ahead. One fall is too many. At CrestClean, we recognise the severe consequences of compromising safety, especially when it comes to

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February 2024

Rachelle sets the bar high at Kapiti Day Hospital

Rachelle and her team started cleaning Kapiti Day Hospital in late 2023. In just a few short months, Rachelle was recognised by the hospital’s CEO, Kate Wang, for her willingness to go above and beyond. Describing Rachelle as friendly, flexible and helpful, Kate expressed that she would be happy to

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February 2024

Rachel bakes 850 cupcakes for Whangaparaoa Primary School’s 121st birthday bash

It was sweet treats all-round for Whangaparāoa Primary School as they celebrated their 121st birthday. To make the day extra special for her customers, North Harbour Business Development Manager, Rachel Kumar, baked a red velvet cake for the school’s staff and a whopping 850 chocolate cupcakes for the students. “As

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All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 742
    franchised business operators in
    New Zealand
  • 2246
    personnel in
    New Zealand alone
  • 5670
    business and education customers in
    New Zealand

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2023 Crest Commercial Cleaning Ltd – All Rights Reserved