Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
We’ve wrapped up another round of Regional Team Meetings, with CrestClean CEO Grant McLauchlan and General Manager Sam Lewis travelling across the country to catch up with franchise owners and support staff in every region. At each meeting, Grant and Sam discussed the opportunities and challenges ahead and shared a
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Every day, close to 200 staff and dozens of participants move through the busy New Zealand Clinical Research (NZCR) facility, where life-changing clinical research is taking place. Behind the scenes, Minesh and Hemali Patel work quietly and respectfully, ensuring the environment is maintained to the highest standard of cleanliness. Based
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When Palmerston North franchise owner Maleyakkal Joseph arrived at BestStart Kelvin Grove recently, he was met with handmade cards, smiling faces, and a heartfelt performance of He Waka Eke Noa from the children and staff who wanted to thank him for everything he does. The special celebration marked an important
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A recent floor polishing project in Taranaki was a great example of teamwork in action, with Regional Manager Naresh Mani teaming up with franchisee father-and-son duo Nito and Tagau Lipine to get the job done over the King’s Birthday weekend. The results were exceptional, and the before-and-after transformation really speaks
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CrestClean was recently proud to sponsor a lunch meeting for the Hibiscus Coast Principals Association, a great group of local schools across the coastal area of North Harbour. At the event, North Harbour Regional Managers Rachel and Neil Kumar presented long-standing customers with celebratory certificates and a glass of bubbles
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CrestClean’s annual Regional Team Meetings brought franchisees together across the country to share updates and celebrate achievements. We’ve wrapped up another round of Regional Team Meetings, with CrestClean CEO Grant McLauchlan and General Manager Sam Lewis ...
Auckland franchise owners Minesh and Hemali Patel have been cleaning NZCR for nine years. From left: NZCR Operations Manager Mary Ellis-Pegler, Hemali Patel, Minesh Patel. Every day, close to 200 staff and dozens of participants move through the busy New Zealand ...
BestStart Kelvin Grove Assistant Manager Pip Peacock presents Palmerston North franchise owner Maleyakkal Joseph with his five-year Long Service Award. When Palmerston North franchise owner Maleyakkal Joseph arrived at BestStart Kelvin Grove recently, he was met ...
Taranaki franchise owner Nito Lipine and son Tagau recently restored the floors at Dialog Fitzroy. From left Facilities and Mechanical Location Manager Michael Windon, Nito Lipine, Tagau Lipine. A recent floor polishing project in Taranaki was a great example of ...
North Harbour regional managers Rachel and Neil Kumar celebrate longstanding relationships with Hibiscus Coast principals. From left: Rachel Kumar, Cameron Lockie, Katie Hills, Julie Hepburn, Matt Sides and Neil Kumar. CrestClean was recently proud to sponsor a ...
Te Kura o Manunui students enjoy an end-of-term celebration for representing their house with pride. Tauranga regional manager Jan Lichtwark loves to give back to the community, and that spirit recently reached Te Kura o Manunui. He supported the school with a ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.