Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

August 2022

CrestClean shows its commitment to the healthcare sector at GP conference

CrestClean recently attended the General Practice Conference and Medical Exhibition in Rotorua, signalling its ongoing commitment to the healthcare sector. It is the first time a cleaning company has had an exhibition stand at the event, which was run in conjunction with the New Zealand Medical Association and attended by

Full Story
July 2022

From 8.50 an hour to a multi-million-dollar turnover

When CrestClean’s North Harbour Master Franchisee Neil Kumar bought a cleaning franchise with his wife Rachel 16 years ago he wondered what he’d got himself into. At the time he was working during the day as a CNC operator, helping Rachel with the cleaning in the evenings, and had no

Full Story
July 2022

Yasa reaches new heights with CrestClean

When he was a boy, Yasa Panagoda dreamed of becoming a pilot. He achieved that goal and then he went on to set and achieve new goals — with CrestClean. It has been 10 years since Yasa joined the company as the Regional Manager for Christchurch North, in which time

Full Story
July 2022

CrestClean reconnects with educators at Waikato Principals’ Association Conference

It was great to be back amongst it at the Waikato Principals’ Association Conference! It’s been a while since we’ve been able to catch up with principals in the region, with this being the first get-together since last year’s Covid lockdowns. The conference is usually held every term, and CrestClean

Full Story
June 2022

Seven years of exceptional service by CrestClean franchisees

Seven years after becoming CrestClean franchisees, Roshni and Ravendra Prasad are still proudly working with their very first customer, Placemakers Silverdale — which made it the perfect setting for them to receive their 7 Years Long Service Award. Placemakers Northern Hub Manager John Gair and Northern Hub Operations Manager Kerry

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 705
    franchised business operators in
    New Zealand
  • 1985
    personnel in
    New Zealand alone
  • 5353
    business and education customers in
    New Zealand

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2022 Crest Commercial Cleaning Ltd – All Rights Reserved

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