Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

November 2023

Mayfair School floored by sparkling result

The hall at Mayfair School in Hastings is “blinging’ after CrestClean franchisees used the space to learn the fine art of Hard Floor Care. Gagandeep Sidhu, Jeewan Kumar, Indica Karaitiana, Ganesh Mudliar and Bidur Karki are now specialists in the trade, after completing training with CrestClean’s Master Cleaners Training Institute.

Full Story
November 2023

CrestClean in a class of its own when it comes to window cleaning

Ormiston Junior College in Auckland is light, bright, modern and… has a lot of windows! To help maintain a clean, positive learning environment, every window in the school is cleaned quarterly by CrestClean, using its Pure Water Window Cleaning system. The environmentally responsible, chemical-free method uses high-tech water filtration, which

Full Story
November 2023

Local MP says CrestClean are “legends”

“What a bunch of legends!” That’s how Rangitata MP James Meager described CrestClean, after meeting franchisees at Bluestone School in Timaru. CrestClean’s South Canterbury Regional Master Franchisee, Rob Glenie, and franchisees Kiran Kaur and Randeep Singh were at Bluestone to celebrate their seven-year relationship with the school, when the local

Full Story
November 2023

NZ’s largest commercial window company chooses CrestClean for a spotless shine

As a company that specialises in glass, it’s important that Thermosash Commercial’s Head Office in Auckland is gleaming to perfection. So, when the commercial window and curtainwall company moved into a newly refurbished building, they needed a cleaner who was up to the job. With the move across town, they

Full Story
November 2023

Clean start as CrestClean welcomes new school principal

When Andrew Leverton was appointed as the new principal of Allenton School in Ashburton, CrestClean was keen to give him a warm welcome. So, Regional Master Franchisee Rob Glenie arranged a morning tea, to celebrate both Andrew’s arrival and the school’s six-year relationship with CrestClean. It was also an opportunity

Full Story

All Customer Care News

  • Mayfair School floored by sparkling result

    From left, Mayfair School Property Manager Ben Anderson, MCTI Trainer Mohammed Ashad, Gagandeep Sidhu, Jeewan Kumar, Ganesh Mudliar and Hawke’s Bay Quality Assurance Co-ordinator Charlize Pedersen. The hall at Mayfair School in Hastings is “blinging’ after ...

    FULL STORY
  • CrestClean in a class of its own when...

    CrestClean franchisee Luisa Fonoia cleans the windows at Ormiston Junior College, using the Pure Water Window Cleaning System. Ormiston Junior College in Auckland is light, bright, modern and… has a lot of windows! To help maintain a clean, positive learning ...

    FULL STORY
  • Local MP says CrestClean are “legends”

    From left, Kiran Kaur, MP James Meager, Rob Glenie, Al Walker and Randeep Singh. “What a bunch of legends!” That’s how Rangitata MP James Meager described CrestClean, after meeting franchisees at Bluestone School in Timaru. CrestClean’s South Canterbury ...

    FULL STORY
  • NZ’s largest commercial window company chooses CrestClean for...

    Thermosash Administration Manager Karen Baeyertz, centre, presents the Singh family with their 7-Year Long Service Award, from left Meenal, Salendra, Shayrin and Kunal. As a company that specialises in glass, it’s important that Thermosash Commercial’s Head ...

    FULL STORY
  • Clean start as CrestClean welcomes new school principal

    CrestClean franchisee Danny Enano introduces the Cleanest Classroom programme to Allenton School Principal Andrew Leverton, right, and Property manager Chris Bennett, left. When Andrew Leverton was appointed as the new principal of Allenton School in Ashburton, ...

    FULL STORY
  • CrestClean’s ‘top tier’ enhance their skillset with leadership...

    Back row, from left, Gina Holland, Barbara de Vries, Tim O’Leary, Jason Dale, Naresh Mani, Neil Kumar and Tony Kramers. Middle row, from left, Nicky Kramers, Rob Glenie, Caro Wedding, Linda Hill, Jason Tainsh, Liezl Foxcroft, Dries Mangnus and Sonia Fredrick. Front ...

    FULL STORY
  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 742
    franchised business operators in
    New Zealand
  • 2246
    personnel in
    New Zealand alone
  • 5670
    business and education customers in
    New Zealand

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

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