Happy customers…
creates good business for everyone

Customer Care

CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.

Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.

customer-care-receptionist

CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.

CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.

CrestClean Quality Assurance Protocols

Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.

Customer Quality Feedback

L-customer-service-logoWe regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.

Customer Relationship Management

Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.

Communication Books

customer-care-bookCommunication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.

Owner-Operator Business Model

CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.

Featured Customer Care News

January 2021
Cleaners rewarded for good work

Sweet appreciation on ‘Thank Your Cleaner Day’ for a job well done

If you could get paid in chocolate, would you? Strictly speaking, CrestClean franchisees Shiva and Shartika aren’t paid in chocolate, but they often receive sweet little ‘bonuses’. Cottonsoft employees regularly show their appreciation by leaving chocolate bars and other gifts on their desks for the pair to find when they

Full Story
September 2020

Another successful year as Sunny picks up top award

His all-round contribution to his CrestClean region has won Sunny Yang another major accolade. Sunny recently picked up the title of Team Player of the Year for Christchurch North 2020 – just a year on from winning Franchisee of the Year. Regional Manager Yasa Panagoda says it was not a

Full Story
September 2020

Whanganui customers love his ‘can do’ attitude and cheerful manner

It’s no wonder there’s a growing demand for his cleaning services. He not only delivers quality work, it’s his cheerful manner and ‘can do’ attitude that’s also winning over Whanganui customers. CrestClean’s Seby Joseph says he’s never been happier at work and just loves looking after his customers and doing

Full Story
September 2020

Top award rounds off successful first year for business owner

It’s been a big first year for Fazeel Ali, who joined CrestClean a little over 12 months ago. The former chef and building worker has seen his fortunes change in so many ways, the highlight being winning Franchisee of the Year award for Christchurch South. Gina Holland, the company’s Christchurch

Full Story
September 2020

Praise from college for diligence of cleaning team for sanitising work

Grateful staff at Rodney College have thanked the CrestClean team who carried out extra sanitising and cleaning during the COVID-19 Alert Level 2. Pauline Bond, Executive Officer, says everyone was impressed at how Francis and Teneaki Nawaia had gone about their work – and their presence was reassuring. “They picked

Full Story

All Customer Care News

  • 100%
    New Zealand owned and locally operated in each region
  • 1996
    CrestClean has been serving happy customers since 1996
  • 653
    franchised business operators in
    New Zealand
  • 1984
    personnel in
    New Zealand alone
  • 5038
    business and education customers in
    New Zealand
  • 1,934,284
    Total hours worked in the last 12 months

Crest Commercial Cleaning Ltd

P O Box 740
Dunedin 9054
New Zealand
Telephone: +64-3-477 1126
Fax: +64-3-477 1194

Email: service@crestclean.co.nz

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For more information and all enquiries: Call
0800 273 780

Copyright 2020 Crest Commercial Cleaning Ltd – All Rights Reserved

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