Upholding quality patient care through a high standard of cleaning at Waitematā Endoscopy West
Friday 22 May, 2026
Upholding quality patient care through a high standard of cleaning at Waitematā Endoscopy West
Waitematā Endoscopy delivers comprehensive endoscopy services such as colonoscopy and gastroscopy, across Auckland in partnership with Southern Cross Healthcare Limited
CrestClean franchise owners Arun Kumar and Divya Kurup provide specialised cleaning services at the West Auckland clinic
Clear, responsive communication is in place between clinic staff and the cleaning team
Arun and Divya’s consistent, reliable cleaning services support day-to-day clinical operations
Our customer
Waitematā Endoscopy West provides comprehensive endoscopy services to patients across Auckland in the heart of West Auckland on Lincoln Road. Its multidisciplinary team supports patients with a wide range of gastroenterology conditions, including irritable bowel disease (IBD), coeliac disease, colorectal cancer, and reflux.
Waitematā Endoscopy is a high-quality Specialist unit able to provide timely access to a colonoscopy and gastroscopy within seven working days to provide patients and their families with peace of mind.
At the West Auckland site, CrestClean franchise owners Arun Kumar and Divya Kurup help keep the clinic clean and safe for both patients and staff.
The challenge
Being clean and hygienic is an important part of supporting patient confidence, reflecting the state-of-the-art West Auckland unit.
Waitematā Endoscopy West Administration Co-ordinator, Seema Kondal, says maintaining a high standard of cleanliness plays an importantrole in ensuring patient safety, supporting recovery, and enhancing the overall quality of patient and whanāu experience of care.
Services and solutions provided
CrestClean franchise owners Arun and Divya are responsible for the overall cleanliness, hygiene, and presentation of the purpose-built West Auckland unit.
Each day, Arun and Divya provide:
Maintenance of clean, hygienic, and fully stocked bathroom facilities
Prompt reporting of cleaning maintenance issues and after-hours requirements
Support for the overall presentation, safety, and cleanliness of the site
Responsive assistance for additional cleaning or service requests
A reliable, positive, and professional approach to their work
“They are both a pleasure to work with — reliable, respectful, and professional in their approach.”
Seema Kondal Administration Co-ordinator, Waitematā Endoscopy West
The outcomes for Waitematā Endoscopy West
Auckland West franchise owners Arun Kumar and Divya Kurup celebrate their five-year Long Service with customers at Waitematā Endoscopy West.
Specialised healthcare cleaners on-site
Arun and Divya have completed CrestClean’s healthcare cleaning training, equipping them with the knowledge and skills to support a clean and hygienic environment.
Adherence to Waitematā Endoscopy’s Safety & Security standards
At Waitematā Endoscopy the wellbeing of both staff and patients is the highest priority. Arun and Divya’s attention to detail play an important role in supporting this commitment.
Strong valued relationships
Arun and Divya have built strong, positive relationships with the clinic team through their professionalism, reliability, and friendly approach. They are punctual, greet staff warmly, and complete their work efficiently and with care.
Communication, trust and reliability
Communication between the clinic and the CrestClean team is managed through a shared reception log, ensuring all queries, updates, and maintenance issues are promptly actioned.
Arun and Divya are highly responsive, consistently replying quickly to emails and phone calls, supporting smooth and efficient day-to-day operations.
“The support provided by the CrestClean cleaning team is excellent.”
Seema Kondal Administration Co-ordinator, Waitematā Endoscopy West
