Customer Care Featured

Partners in life and partners in business, Taranaki Regional Managers Naresh and Radhna Mani have always made a great team! And now Radhna, who previously worked a lot behind the scenes, is taking more of a customer-facing role in their CrestClean business. Going forward, Radhna will be conducting quality assurance audits, working closely with customers

You could say Melanie Fearn has grown up with CrestClean. When she was 23, she became the company’s youngest franchisee, and now 13 years later she has taken on the combined role of Quality Assurance Co-ordinator and Trainer with CrestClean’s Master Cleaners Training Institute (MCTI). “I’m excited about the new role. I really enjoy meeting

When Anita Bhushan and Vijay Kumar started their CrestClean business 10 years ago their first customer was St. Francis Catholic School in Point Chevalier, Auckland. A decade later, despite taking on staff and growing their business, they still make a point of cleaning the school themselves. “It was the first site when I started with

When Sanford put out the call for a team to clean its multi-million-dollar salmon barge on Stewart Island, CrestClean franchisees Vanessa and Randy Potot were quick to put up their hands. “It was quite exciting and adventurous compared to our other cleaning jobs,” says Vanessa. The couple, who are based in Invercargill, first caught a

Healthcare providers in Christchurch North have been given a clean bill of health by Liezl Foxcroft, who heads CrestClean’s Master Cleaners Training Institute. Liezl visited CrestClean healthcare customers Christchurch Eye Surgery, Southern Eye Specialists, Forté Health Hospital and Oxford Women’s Health to carry out spot audits to ensure high standards of cleaning are being maintained. “From

When Ashburton manufacturer RX Plastics Ltd discovered they had a Covid case in their midst, they wanted to do everything they could to keep their staff safe. So, who did they call? CrestClean! That very day, South Canterbury Regional Manager Rob Glenie promptly arranged a pandemic sanitisation clean, so that the factory could continue to

At Ravensdown Dunedin, CrestClean’s Steve, Sam and Lynne Kannewischer are considered “part of the family”. So, after a few observations were added into the Ravensdown safety system praising the family franchise team, they were surprised with a Prezzy Card, to thank them for all their hard work. “We see Steve every day, he’s like staff,”

When you share the same vision, it makes for a strong relationship. This is certainly the case with CrestClean and community healthcare specialists Healthvision. “At Healthvision, service expertise and focus on quality service delivery is important to us and we choose suppliers for whom this is also paramount. CrestClean aligns with our ethics, values, positioning

When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care specialist were mobilised to give the building a thorough clean, so the

Every year Hawke’s Bay franchisee Mercy Rabanal receives a handmade Christmas card from Kowhai Special School — but this year there was an extra something tucked into the card. The school, which Mercy has cleaned since becoming a CrestClean franchisee almost five years ago, generously gifted her a $100 Prezzy Card as a token of

Congratulations to Master Franchisee Dries Mangnus, who has clocked up an impressive 20 years with CrestClean! It’s a great milestone to achieve, from a humble start picking up a few scattered foundation franchises around Auckland, to the creation of CrestClean’s largest Master Franchise. Dries leads our largest team of franchisees, reaching new ground each year

A major water leak at Christchurch’s Forté Health could have resulted in the medical facility being closed for weeks, had it not been for the quick thinking of CrestClean franchisee Nalin Dissanayake. It was 5pm on a Saturday when Nalin arrived at the Forté Health building, which houses a private hospital, Oxford Women’s Health and