Customer Care Featured

When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care specialist were mobilised to give the building a thorough clean, so the

Every year Hawke’s Bay franchisee Mercy Rabanal receives a handmade Christmas card from Kowhai Special School — but this year there was an extra something tucked into the card. The school, which Mercy has cleaned since becoming a CrestClean franchisee almost five years ago, generously gifted her a $100 Prezzy Card as a token of

Congratulations to Master Franchisee Dries Mangnus, who has clocked up an impressive 20 years with CrestClean! It’s a great milestone to achieve, from a humble start picking up a few scattered foundation franchises around Auckland, to the creation of CrestClean’s largest Master Franchise. Dries leads our largest team of franchisees, reaching new ground each year

A major water leak at Christchurch’s Forté Health could have resulted in the medical facility being closed for weeks, had it not been for the quick thinking of CrestClean franchisee Nalin Dissanayake. It was 5pm on a Saturday when Nalin arrived at the Forté Health building, which houses a private hospital, Oxford Women’s Health and

The children in Room 11 at Mahora School have scooped up CrestClean’s Cleanest Classroom Award. The dedicated youngsters were excited to be rewarded with a certificate and ice creams for having the best-kept classroom at the Hastings school. The Cleanest Classroom programme is run at many of the over 450 primary and intermediate schools that

When CrestClean’s Petera Wiparata arrives at Hawkins’ Ōhakea construction site in the morning, he is always greeted with a cherry “mōrena” by Site Office Manager Celia Knox. “He’s been teaching me a bit of te reo,” says Celia. “So, when I see him, I don’t say ‘good morning’, it’s ‘mōrena’. I’m always keen to learn

CrestClean is proud to have reached an important milestone, with 100% of its franchisees and their employees having completed the company’s new Online Health and Safety Induction. More than 1960 CrestClean personnel have achieved compliance under the new system, which was introduced in April as both an induction and a refresher to be completed every

It’s not only Melany Baltar’s high standard of cleaning that is appreciated by staff and guests at the Dunedin Cancer Society. “She’s so cheerful, she greets everybody with that beautiful smile, and she recognises why people are here which is really important,” says Daffodil House and Supportive Care Administrator Fiona Cutler. “She has compassion for

CrestClean is proud to be providing an extra layer of protection to essential services businesses operating under Level 4 with its Sanitising Service. Auckland label manufacturer Rapid Labels is using the service on a daily basis and Operations Manager Terry Campbell says it is important in keeping the site clean and hygienic, while ensuring staff

When The Hearing House moved into their new $8 million purpose-built premises, they wanted a cleaning company that would be able to maintain a high standard of cleanliness and hygiene. They approached CrestClean and have not been disappointed! Central Auckland franchisee Fiza Rahiman and his team have been providing cleaning and floor care services for

South Auckland CrestClean franchisee Mohammed Ashad Ali has been recognised by Wiri Oil Services Limited (WOSL) for his excellent work ethic. The fuel company presented Mohammed with one of its monthly CLARIT awards — CLARIT being an acronym for Comply, Leadership, Accountability, Respect, Intervene, Teamwork. The award recognises and celebrates individuals who uphold WOSL’s values

Electrix Ltd has an important role to play in powering New Zealand, but when it comes to keeping their offices spic and span their cleaning powerhouse is husband-and-wife team Rameshwar Sharma and Rasmi Lata. The North Harbour CrestClean franchisees have been cleaning Electrix’s Auckland offices for the past three years and Administration Co-ordinator Sarah Thorstensen