Customer Care Featured

Zespri’s quarterly Values in Practice Awards serve as a platform to celebrate those who embody the organisation’s core values. Among the nominees for quarter four was CrestClean franchise owner, Aileen Fernando Caballero. Despite not being an official employee, Aileen is considered an integral part of the Zespri family. She was nominated under the Personal Connections

George and Michelle Montalban haven’t wasted a moment since purchasing their CrestClean franchise two years ago. Their dedication to growing the business has enabled them to leave their previous jobs and focus solely on their franchise. Financial independence fuelled the couple’s decision to become business owners. Now that they’re in control of their business growth,

As winter approaches, offices and workplaces become busier as staff spend more time indoors. While carpets add warmth and aesthetic appeal to commercial spaces, they can also host a range of allergens, bacteria, and contaminants that may affect indoor air quality and the overall appearance of the space. Regular carpet cleaning, versus ‘spot cleaning’, is

In the spirit of Ramadan, Winchester School staff received a special treat from Palmerston North franchise owners, Aznayne and Angeline Sahayam. Having cleaned Winchester School since 2020, Aznayne and Angeline wanted to share the joy of their cultural celebration by hosting a surprise Ramadan celebration. Principal at Winchester School, Nic Mason, welcomed the surprise. “I

Homes of Hope is a non-profit organisation in Tauranga that offers safe, nurturing homes for children who have experienced trauma and other services such as Child Centred Play Therapy, whānau support, parenting support and supervised access. The therapeutic foster care model means siblings can stay together in a stable home for as long as needed.

The Ministry of Education (MoE) has outlined strict expectations regarding acceptable cleaning chemicals in Early Childhood Education (ECE) centres. While Public Health recommends bleach-based disinfectants to combat pathogens in ECE environments, the MoE recognises the drawbacks of using bleach. It doesn’t effectively kill certain germs like giardia and cryptosporidium and can produce strong fumes that

The Port of Tauranga is New Zealand’s largest port, operating 24 hours a day, seven days a week. Cleaning a port of this size is not just about keeping surfaces shiny; it’s a meticulous balance of co-ordination, safety and consistency. CrestClean franchisees, Cesar Rogacion and Malcolm Brown, are some of the unsung heroes behind the

Centralised rubbish bins replace individual desk bins with a designated waste station. This simple yet impactful approach to waste management in businesses and schools encourages proper waste separation and streamlines recycling initiatives. CrestClean’s Auckland West Regional Master Franchisee, Caroline Wedding, has been leading the charge in highlighting the benefits of implementing centralised rubbish bin systems

Healthcare facilities are in a constant battle against Healthcare-Associated Infections (HAIs) and the growing threat of antimicrobial resistance. At CrestClean, we understand the critical role that meticulous cleaning plays in creating safe environments for healthcare professionals, patients, and visitors. Healthcare facilities treat a wide range of patients with many different medical conditions. CrestClean helps prevent

Falling from height was the second most common cause of workplace fatalities in New Zealand in 2023, which makes working at height a relevant talking point for the year ahead. One fall is too many. At CrestClean, we recognise the severe consequences of compromising safety, especially when it comes to working at height. Our commitment

Rachelle and her team started cleaning Kapiti Day Hospital in late 2023. In just a few short months, Rachelle was recognised by the hospital’s CEO, Kate Wang, for her willingness to go above and beyond. Describing Rachelle as friendly, flexible and helpful, Kate expressed that she would be happy to see Rachelle stay on permanently.

It was sweet treats all-round for Whangaparāoa Primary School as they celebrated their 121st birthday. To make the day extra special for her customers, North Harbour Business Development Manager, Rachel Kumar, baked a red velvet cake for the school’s staff and a whopping 850 chocolate cupcakes for the students. “As our son attends this school,