Customer Care Featured

When Raj and Monisha Prasad started their CrestClean franchise back in June 2015, they couldn’t have imagined the journey they were about to embark on. One of their very first customers was Wairakei Road School and a decade later, that relationship is still going strong. To celebrate the milestone, staff at Wairakei Road School held

It’s only their second year as CrestClean franchisees, but Shu-Chun Ma and Karina Garcia Loloy have already made their mark, winning Franchise of the Year for Central Otago. The announcement came as a surprise for the hardworking pair. When Central Otago Regional Manager Danny Mastroianni began listing off the winners’ traits at the award presentation,

When people think of hygiene hazards, office desks don’t usually come to mind. Yet in reality, desks, phones, keyboards, and other shared surfaces are often the biggest offenders when it comes to spreading germs throughout the workplace. University of Arizona microbiologist Dr Charles Gerba has led numerous studies showing that office equipment can carry 10

For the past six years, Atul Chopra has been a quiet yet constant presence at Ormiston Primary School, ensuring every space is not only spotless but also safe and well-maintained. Atul’s commitment to the school goes well beyond cleaning. With a keen eye for detail, he regularly picks up on minor maintenance issues while on

North Harbour franchisee Ramesh Sharma gave Bear Park Early Learning Centre a heartwarming surprise this Matariki, treating both the staff and kids to a spread of cookies, marshmallows, pizza, and more. As Matariki is a time of reflection and community, felt like the perfect moment to do it. “I had been thinking about doing something

Aman Chand and Karishma Devi may be new franchise owners, but in just one year they’ve tripled their CrestClean business. Their journey has been fast-paced and full of hard work, but with a strong partnership at the heart of it all, they’re thriving. Before stepping into business ownership, Aman spent four years working under franchisee

On the 4th and 5th of June, more than 250 principals and school leaders came together for the Canterbury Primary Principals’ Association (CPPA) Leadership Conference at Addington Event Centre, and CrestClean was proud to be part of it. South Canterbury Regional Manager Rob Glenie and Christchurch Regional Manager Yasa Panagoda attended the two-day event, which

CrestClean Dunedin has recently added two brand new floor cleaning machines to its toolkit, further enhancing the quality and efficiency of its supermarket cleaning services. These top-of-the-line machines will be put to work at two of their local supermarkets, helping them keep those busy floors sparkling clean. It’s all part of CrestClean’s promise to deliver

Every Monday morning at 9 a.m., Karl Parker walks through the gates of Appleby School in Nelson, but he doesn’t have a mop or vacuum in hand. Instead, he’s equipped with a listening ear, ready to help a group of boys ease into the new school week. Since 2019, Karl’s been running his own CrestClean

Mahi Metuamate and Daisy Ross have only been cleaning Fordell School in Palmerston North for one term, but they’ve already become familiar faces to the staff and students. From day one, Mahi and Daisy launched the Cleanest Classroom Competition as a fun and motivating way to get students involved in keeping their learning spaces neat

With life moving at a hundred miles an hour, it’s easy to forget the simple things like checking in with customers to see how they’re doing. But for Timaru franchisee Marie Marave, taking that little bit of extra time recently proved worth it.

After two years of working together, Indica Karaitiana and Jeewan Kumar recently said goodbye to one of their earliest and most valued customers, Ross King, Building Administrator at Hastings District Council. With Ross set to retire soon and their professional paths parting ways, the Hawke’s Bay couple met up with him for a coffee and chat to reflect on their working relationship and wish him well.