Customer Care

Seven years after becoming CrestClean franchisees, Roshni and Ravendra Prasad are still proudly working with their very first customer, Placemakers Silverdale — which made it the perfect setting for them to receive their 7 Years Long Service Award. Placemakers Northern Hub Manager John Gair and Northern Hub Operations Manager Kerry Mitchell were quick to oblige,

When CrestClean franchisee Samy Goundar casually mentioned he had been cleaning Fonterra’s Hamilton site for 15 years, he never expected the fanfare that followed. Next thing he knew, he was presented with a specially designed certificate and gift cards totalling $300. Fonterra Team Leader Pokai Morunga says Samy is a role model in what he

CrestClean is proud to help keep the country moving by sanitising workplaces across New Zealand — but what do you do when your workplace is a truck? As Omicron took a hold on New Zealand, South Island transport company Philip Wareing Ltd was faced with this problem. When a driver tested positive for Covid-19, they

Partners in life and partners in business, Taranaki Regional Managers Naresh and Radhna Mani have always made a great team! And now Radhna, who previously worked a lot behind the scenes, is taking more of a customer-facing role in their CrestClean business. Going forward, Radhna will be conducting quality assurance audits, working closely with customers

You could say Melanie Fearn has grown up with CrestClean. When she was 23, she became the company’s youngest franchisee, and now 13 years later she has taken on the combined role of Quality Assurance Co-ordinator and Trainer with CrestClean’s Master Cleaners Training Institute (MCTI). “I’m excited about the new role. I really enjoy meeting

When Anita Bhushan and Vijay Kumar started their CrestClean business 10 years ago their first customer was St. Francis Catholic School in Point Chevalier, Auckland. A decade later, despite taking on staff and growing their business, they still make a point of cleaning the school themselves. “It was the first site when I started with

When Sanford put out the call for a team to clean its multi-million-dollar salmon barge on Stewart Island, CrestClean franchisees Vanessa and Randy Potot were quick to put up their hands. “It was quite exciting and adventurous compared to our other cleaning jobs,” says Vanessa. The couple, who are based in Invercargill, first caught a

Healthcare providers in Christchurch North have been given a clean bill of health by Liezl Foxcroft, who heads CrestClean’s Master Cleaners Training Institute. Liezl visited CrestClean healthcare customers Christchurch Eye Surgery, Southern Eye Specialists, Forté Health Hospital and Oxford Women’s Health to carry out spot audits to ensure high standards of cleaning are being maintained. “From

When Ashburton manufacturer RX Plastics Ltd discovered they had a Covid case in their midst, they wanted to do everything they could to keep their staff safe. So, who did they call? CrestClean! That very day, South Canterbury Regional Manager Rob Glenie promptly arranged a pandemic sanitisation clean, so that the factory could continue to

At Ravensdown Dunedin, CrestClean’s Steve, Sam and Lynne Kannewischer are considered “part of the family”. So, after a few observations were added into the Ravensdown safety system praising the family franchise team, they were surprised with a Prezzy Card, to thank them for all their hard work. “We see Steve every day, he’s like staff,”

When you share the same vision, it makes for a strong relationship. This is certainly the case with CrestClean and community healthcare specialists Healthvision. “At Healthvision, service expertise and focus on quality service delivery is important to us and we choose suppliers for whom this is also paramount. CrestClean aligns with our ethics, values, positioning

When Invercargill’s Loss and Grief Centre needed to relocate to a building that had been vacant for more than a decade, it was a case of all hands to the pump for commercial cleaning company CrestClean. Seven franchise teams and a carpet care specialist were mobilised to give the building a thorough clean, so the