Customer Care

Interacting with customers is one of many aspects James and Patricia Sukhwant enjoy about their job. Based in Queenstown, the husband and wife team have owned their CrestClean franchise for two and a half years. “We really enjoy interacting with our customers,” Patricia says. “We always ask how they are and we share a joke

As CrestClean continues to grow, new people are joining the business at all the times, in all the regions. Jason Cheng recently moved from Auckland to Hamilton to take on the role of Quality Assurance Co-ordinator for Waikato and Bay of Plenty. Jason is one of several company officers throughout the CrestClean organisation whose role

Though Eyede Solutions has been a CrestClean customer for awhile, Hutt Valley franchisee Neil Prasad is a new face around their offices. He recently purchased a CrestClean franchise and already he’s made a very favourable impression on his new customers. “I have no hesitation in recommending CrestClean as a trusted provider of high quality cleaning

Jason Cheng is CrestClean’s new Operations Co-ordinator for Bay of Plenty and Waikato regions, which includes Hamilton, Tauranga, Rotorua, Taupo and Whakatane. This role requires Jason to undertake quality audits, assist with implementing new contracts and be a guiding force for franchisees new to the business. CrestClean has similar co-ordinators in Auckland, Hawkes Bay, Wellington

Quality audits are a keystone of CrestClean’s commitment to customer care and a routine part of our Regional Managers’ jobs. Hawkes Bay Regional Manager Abby Latu says it can be an interesting experience, in particular during a recent visit to Analytical Research Laboratories, a soil and plant testing facility owned by Ravensdown. “We need to

When CrestClean secures a new contract, one of the first tasks for the Regional Manager is to put a team or two on site to bring conditions up to our standard of quality. For Centre 401 Trust, Nivitesh Kumar called on two of his teams, including Hamilton Franchisee Praneel Prasad, and ended up receiving the

Customers are now able to purchase consumable products, such as hand soaps and sanitisers, toilet tissue, and bin liners, directly from Crest’s new catalogue of goods, called “Workplace Hygiene Consumable Products.” This retail catalogue makes it easier to keep workplaces well-stocked by having these necessities resupplied automatically and simply added directly to the Crest cleaning

Palmerston North boasts many great CrestClean franchisees, and Regional Manager Steve O’Connell wanted to mention the two teams managing the FMG (Famers’ Mutual Group) office in Palmerston North. FMG is a nationwide insurance provider and CrestClean works in many of their locations across the country. Medina and William Pinto and Ronald Asre work together to

CrestClean in the Wellington area provide day and night-time cleaning services to the Wellington Free Ambulance Service, a not for profit organisation with twelve stations across the region. CrestClean look after eight stations in the Greater Wellington region. The Wellington Free Ambulance Service provides free, world class ambulance paramedic services to the people of the

CrestClean franchisee Erwin Hubilla has received great feedback from his customer, The Cancer Society in Palmerston North. In a Customer Quality Checklist, the company marked Erwin ‘excellent’ in many areas of his work and said they would recommend CrestClean to others. When asked, ‘What is the most important thing we could do to improve our

CrestClean franchisee Resham Gurjit Singh and his team have received a thank you gift from their client, Vista Entertainment Solutions, a global leader in entertainment software. A customer since 2005, Vista Entertainment gifted Resham and his team a thank you card and movie tickets in appreciation of all their hard work. “Vista Entertainment is so

East Auckland CrestClean franchisee, Raj Narayan has received great feedback from Royal Wolf Trading, who specialise in shipping container and portable building solutions. Raj currently manages the cleaning for Royal Wolf’s head office, as well as the portable buildings and cabins that Royal Wolf supplies around New Zealand. Mark Carson from Royal Wolf, put pen