Customer Care

Toll Global’s Donna Powell has nothing but praise for CrestClean’s Ashok and Kamni Kumar. Recalling the day the South Auckland freight forwarding company got flooded, she said Ashok and Kamni’s quick thinking had undoubtedly prevented a financial disaster. The franchisees not only alerted staff and helped move office equipment, they happily stayed on for several

CrestClean’s Jay Gounder and Milvin Rani are classroom superstars in more ways than one. Students at Hastings Christian School took a real shine to the duo when they were asked along to speak about their Hindu faith. Keeping a bunch of teenage students captivated for a whole hour can challenge even the most experienced teacher.

Franchisees Helen and Greg Caingcoy are a true class act. Their hard work at Belmont School has been praised by the Principal Robin Thomson, who said the couple were seen as an integral part of the close-knit school. “Helen and Greg do a great job. We at the school don’t just see them as the

. For Keshwan there’s nothing better than happy clients. His dedication to his work has been praised by CrestClean’s Wellington Regional Manager Richard Brodie. “Keshwan and his team do a great job cleaning. Their standards are always very high and he’s a pleasure to deal with. “He has very good relationships with his clients and

Mihir Desai’s high standard of work has not gone unnoticed – and he’s been singled out for going the extra mile. The popular franchisee enjoys his work at Upper Hutt’s Totara Park School and takes pride in his duties, applying the same attention to detail and work ethic to his other clients. Philip Wilson, Wellington

A strong relationship with customers has been one of Rakesh Bhan’s keys to running a successful business. “It takes time to build relationships with customers. I always communicate with them. That is one of the keys to running a successful business.” The longest-serving Tauranga franchisee, who looks after 19 contracts, will celebrate 10 years in

Birchville School has moved forward thanks to Daler Singh, Hanspreet Hari and Navneet Kaur’s commitment to providing an excellent cleaning and caretaking service. The Upper Hutt team took over the school’s cleaning service in November last year and they have made a sizable impression, Principal Simon Kenny says. “They do a fantastic job,” he says.

“It is so nice to be appreciated by our customers,” Kumaran Nair says. The Christchurch South franchisee, who has been with Crest for the last nine months, was blown away by the gifts he received earlier this year. “We received a bucket of goodies from one of our customers and a box of chocolates from

Investing in a carpet cleaning machine has paid off for Nadeem Mohammad and Rima Naidu. “Our carpet cleaning machine has provided an added value to the service that we can offer our customers,” Nadeem says. The Hawkes Bay franchisees, who have been with Crest for two years, enjoy the challenge that comes with carpet cleaning.

Investing in modern technology is one of the best business decisions Patel Varun has made. The Auckland West franchisee, who has been with Crest for three years, purchased an auto scrubber machine to help him clean polished floors. Patel looks after a customer in Glenfield where most of the premises’ floor area is polished concrete.

Rakesh and Reshma Shetty always go the extra mile for their customers. “We do monthly catch-ups with our customers so they know who we are and we always let them know if there are any changes. It’s important to make sure they are always happy,” she says. The Christchurch South franchisees have been with Crest

Taranaki Regional Manager Prasun Acharya is celebrating his one year anniversary taking care of Waitara Central Kindergarten. Kindergarten staff and parents could not be happier with the effort Prasun and wife, Diksha put in when cleaning the premises. “We are very pleased with CrestClean. We have found the company easy to work with, they are