Customer Care

A former environmental scientist who developed the blueprint for a Pacific island nation’s climate change strategy is celebrating 10 successful years with CrestClean. Before moving to New Zealand to start his own cleaning company, Poni Faavae worked as an adviser for the Tuvalu Government. He was instrumental in setting out the country’s long-term plans to

Organisers of a school fundraiser had one less job to worry about thanks to CrestClean business owner Bura Takinoa. Bura volunteered to clean up following the successful quiz night and auction held at the Community Hall in Snells Beach, which raised $18,000 for Snells Beach School. Marissa Bale, one of the event’s organisers, says at

They’ve landed a prestigious award following great feedback from customers delighted by the quality of their team’s cleaning. Shareen Raj, CrestClean’s Palmerston North/Kapiti Coast Regional Manager, says Tepuke and Patisepa Pola have had an outstanding year and she was delighted to award them the title of Kapiti Coast Franchisee of the Year. “I’ve had a

Since joining CrestClean, Joby Joseph has grown his business fivefold – but he still finds plenty of time for his young family. The father of two says running his own company has brought a strong feeling of independence. “I like the flexibility of the hours and I can adjust the timing of when I work

  CrestClean newcomers Joanne He and Terry Zhang have landed a major award in their first year of joining the company. The couple have won the title of Franchisee of the Year for Christchurch South. Their Regional Manager Gina Holland says Joanne and Terry have had an outstanding year. “They keep in touch with their

A former senior police officer is celebrating 10 years’ long service with CrestClean. Vijay Nand is originally from Fiji where he was a superintendent of police. Before arriving in New Zealand in 2003 he spent two years with the United Nations working as regional commander in Bosnia. He decided to move to Auckland to join

Everything came under close scrutiny during an audit of CrestClean’s vehicle fleet operating in the Tauranga region. Dozens of vans and cars were inspected in the wide-ranging checks, which also covered equipment and materials used by the franchised owner-operators.  Franchisees’ vehicles are required to be audited every six months to ensure they meet compliance guidelines

When kids turn up to school without shoes it tugs at his heartstrings and in his mind’s eye he pictures his own upbringing in Fiji. As the school’s property caretaker, Puti Apati is a popular figure and he gets to know most of the children attending Kelston Intermediate School. But it’s the kids from homes

Easter arrived early for these delighted children who received chocolate eggs from CrestClean as a reward for their tidiness. The St Patrick’s School youngsters went into a frenzy after learning they’d won CrestClean’s Cleanest Classroom competition. The competition is run at many of the 474 schools around the country that are cleaned by CrestClean business

The high standard of work carried out by CrestClean at Hospice West Auckland received a special mention during an official Government audit. “It went really well and the auditor was especially impressed with how clean the premises are and how tidy the cleaners’ workspace was,” says Amanda Zinsli, the hospice’s Quality and Clinical Projects Manager.

Doing the best job for his customers is something he takes pride in so when they give great feedback he couldn’t be happier. “Building that customer relationship is very important and if you constantly do good work people will appreciate it,” says CrestClean’s Dorsamy (Samy) Goundar. At Pact Group, where Samy has been working for

These kids look so pleased with themselves after scoring a pizza lunch for being so tidy. The Hastings Christian School youngsters were rewarded with the tasty treat for winning CrestClean’s Cleanest Classroom Award. The competition is run at many of the 474 schools that are cleaned by CrestClean franchisees. The classroom that is kept the