Midland MRI (a member of the I‑MED Radiology Network) is a specialist medical imaging provider that requires highly detailed, site‑specific cleaning services
Hamilton franchise owner Dorsamy “Samy” Gounder has been proudly servicing Midland MRI for 22 years, maintaining exceptional standards across multiple Hamilton sites, including Waikato Hospital, the Anglesea Medical Precinct, Anglesea Clinic Urgent Care, and Braemar Hospital
Specialised daily cleaning routines ensure consistency and reliability across all locations
There is a strong focus on healthcare‑grade hygiene and strict infection prevention protocols standards
Our customer
Midland MRI is a specialist medical imaging provider based in Hamilton, delivering high-quality magnetic resonance imaging (MRI) services for both private and public patients.
Part of the wider I-MED Radiology Network, Midland MRI is among a large network of radiology providers across Australia and New Zealand.
Hamilton franchise owner Dorsamy “Samy” Gounder has supported I-MED Radiology Midland for 22 years, servicing four sites across Hamilton, including Waikato Hospital, the Anglesea Medical Precinct, Anglesea Clinic Urgent Care, and Braemar Hospital.
“Samy has been our cleaning contractor for 22 years and has fostered and achieved an excellent relationship.
He has been approachable and receptive to providing and improving service delivery and has promptly addressed any issues as they have arisen.”
Stephen Butler Former Operations Manager, Midland MRI
The challenge
MRI environments require exceptionally high standards of hygiene and strict adherence to safety protocols due to the specialised nature of the equipment and the vulnerability of patients and clinical spaces.
Midland MRI needed a cleaning partner who could understand and operate within these strict requirements, while also being reliable, consistent, and able create a long-term relationship. As Hamilton sites expanded over time, maintaining this standard across multiple healthcare sites added further complexity.
Services and solutions provided
Samy Gounder has been a consistent and trusted presence since he began cleaning Midland MRI 22 years ago. He provides specialised cleaning services through:
Adherence to site-specific training provided by senior staff to gain full understanding of clinical requirements
Application of CrestClean’s HealthClean® systems for infection prevention and control
Specialised services including carpet cleaning, window cleaning, and stripping and polishing hard floors
Flexible service delivery ensuring continuity and consistency across all locations
Responsive support for additional services as requested
“At times we have requested additional services, such as carpet or furniture cleaning, and these have always been completed as requested and in convenient timeframes for our clients.”
Stephen Butler Former Operations Manager, Midland MRI
The outcomes for Midland MRI
Hamilton franchise owner Samy Gounder celebrates 22-year partnership with former Midland MRI Operations Manager Stephen Butler.
Over 22 years, Samy’s reliability and attention to detail have contributed to a strong working relationship built on trust and mutual respect.
The outcomes of Samy’s cleaning services include:
Consistent, high-quality cleaning standards maintained across all sites
Seamless support as Midland MRI expanded into multiple healthcare facilities
Ongoing adherence to strict clinical hygiene and safety protocols
Safe, clean, and well-maintained environments for staff, patients, and visitors
A long-term, trusting partnership built over 22 years
