Customer Care

CrestClean franchise owners, John and Jezka Birondo were recently awarded a Certificate of Excellence in recognition of their outstanding customer service. Upon receiving the news, Jezka was lost for words. “John and I were speechless,” she says. “We’re very honoured to receive this award. It gives us motivation to continue to do the best that

During a recent visit to Christchurch, CrestClean Managing Director, Grant McLauchlan, had the opportunity to connect with one of our longstanding customers, Forté Health. This visit was particularly significant as it marked our first meeting with Michael Woodhouse, who was appointed CEO earlier this year. “It was great to be back at Forté Health and

Tauranga CrestClean franchisee, Radha Narayan, treated staff at Matua Primary School with a delicious morning tea to celebrate her daughter Sanjeshni’s recent graduation from Otago University. Proud of her daughter’s achievements, Radha went all out to celebrate. The celebration wasn’t just about the graduation; it was an expression of gratitude towards the teachers who had

CrestClean’s Auckland West Master Franchisee, Caro Wedding, and North Harbour Master Franchisee, Neil Kumar, recently attended conferences for the Waitākere Area Principals’ Association (WAPA) and North Shore Principals’ Association (NSPA). As proud sponsors of WAPA and NSPA for many years, Caro and Neil used this opportunity to connect with leadership teams from Waitākere and North

The team at CrestClean’s Tauranga office stepped out last week to visit the new NZ Blood Service Donor Centre in Tauranga and donate blood themselves. The new centre opened on April 8 and boasts a significantly larger space than the previous location, allowing NZBS to increase donor beds from nine to 15. While it’s only

Auckland West franchise owners, Swaran and Satish Kumar recently celebrated seven years with CrestClean. There to present them with their Long Service Award were their earliest customers, Nicky Craig and Lucas Burn from the West Auckland law firm, Davenports West Lawyers. Given the sensitive nature of a law firm’s work, the Kumars prioritise discretion. Lucas,

Zespri’s quarterly Values in Practice Awards serve as a platform to celebrate those who embody the organisation’s core values. Among the nominees for quarter four was CrestClean franchise owner, Aileen Fernando Caballero. Despite not being an official employee, Aileen is considered an integral part of the Zespri family. She was nominated under the Personal Connections

George and Michelle Montalban haven’t wasted a moment since purchasing their CrestClean franchise two years ago. Their dedication to growing the business has enabled them to leave their previous jobs and focus solely on their franchise. Financial independence fuelled the couple’s decision to become business owners. Now that they’re in control of their business growth,

As winter approaches, offices and workplaces become busier as staff spend more time indoors. While carpets add warmth and aesthetic appeal to commercial spaces, they can also host a range of allergens, bacteria, and contaminants that may affect indoor air quality and the overall appearance of the space. Regular carpet cleaning, versus ‘spot cleaning’, is

In the spirit of Ramadan, Winchester School staff received a special treat from Palmerston North franchise owners, Aznayne and Angeline Sahayam. Having cleaned Winchester School since 2020, Aznayne and Angeline wanted to share the joy of their cultural celebration by hosting a surprise Ramadan celebration. Principal at Winchester School, Nic Mason, welcomed the surprise. “I

Homes of Hope is a non-profit organisation in Tauranga that offers safe, nurturing homes for children who have experienced trauma and other services such as Child Centred Play Therapy, whānau support, parenting support and supervised access. The therapeutic foster care model means siblings can stay together in a stable home for as long as needed.

The Ministry of Education (MoE) has outlined strict expectations regarding acceptable cleaning chemicals in Early Childhood Education (ECE) centres. While Public Health recommends bleach-based disinfectants to combat pathogens in ECE environments, the MoE recognises the drawbacks of using bleach. It doesn’t effectively kill certain germs like giardia and cryptosporidium and can produce strong fumes that