CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
CrestClean Quality Assurance Protocols
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
Customer Quality Feedback
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Customer Relationship Management
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication Books
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
Owner-Operator Business Model
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
Centralised rubbish bins replace individual desk bins with a designated waste station. This simple yet impactful approach to waste management in businesses and schools encourages proper waste separation and streamlines recycling initiatives. CrestClean’s Auckland West Regional Master Franchisee, Caroline Wedding, has been leading the charge in highlighting the benefits of
Healthcare facilities are in a constant battle against Healthcare-Associated Infections (HAIs) and the growing threat of antimicrobial resistance. At CrestClean, we understand the critical role that meticulous cleaning plays in creating safe environments for healthcare professionals, patients, and visitors. Healthcare facilities treat a wide range of patients with many different
Falling from height was the second most common cause of workplace fatalities in New Zealand in 2023, which makes working at height a relevant talking point for the year ahead. One fall is too many. At CrestClean, we recognise the severe consequences of compromising safety, especially when it comes to
Rachelle and her team started cleaning Kapiti Day Hospital in late 2023. In just a few short months, Rachelle was recognised by the hospital’s CEO, Kate Wang, for her willingness to go above and beyond. Describing Rachelle as friendly, flexible and helpful, Kate expressed that she would be happy to
It was sweet treats all-round for Whangaparāoa Primary School as they celebrated their 121st birthday. To make the day extra special for her customers, North Harbour Business Development Manager, Rachel Kumar, baked a red velvet cake for the school’s staff and a whopping 850 chocolate cupcakes for the students. “As
CrestClean healthcare cleaning teams prevent cross-contamination in hospitals and other healthcare environments. Healthcare facilities are in a constant battle against Healthcare-Associated Infections (HAIs) and the growing threat of antimicrobial resistance. At ...
CrestClean franchisees prioritise safety while working at height. Falling from height was the second most common cause of workplace fatalities in New Zealand in 2023, which makes working at height a relevant talking point for the year ahead. One fall is too ...
CrestClean franchisee, Rachelle Antonette, with Kapiti Day Hospital CEO, Kate Wang. Rachelle and her team started cleaning Kapiti Day Hospital in late 2023. In just a few short months, Rachelle was recognised by the hospital’s CEO, Kate Wang, for her willingness ...
North Harbour Business Development Manager, Rachel Kumar, gifts cake and cupcakes to Whangaparāoa Primary School staff. It was sweet treats all-round for Whangaparāoa Primary School as they celebrated their 121st birthday. To make the day extra special for her ...
Regional Master Franchisee Nivitesh Kumar and Goodwood School Principal David Graham present Krishn Adhar (centre) with 10-Year Long Service Award. Krishn and Sangeeta Adhar ticked off another significant milestone last October when they received their 10-Year Long ...
From left, Garin College Principal John Maguire, franchisees Hauati Cocker, Seini Cocker, Karl Parker and Garin College Business Manager Cassie Fitzimmons. Garin College school staff took a break from routine to enjoy a morning tea shout, arranged by Nelson ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.