Customer Care Featured

South Canterbury Regional Manager Rob Glenie has been named a finalist for Excellence in Customer Service at the ANZ Business of the Year Awards for the Ashburton District. The ANZ Business of the Year Awards give local businesses a well-deserved pat on the back for their creativity, passion, and positive impact. Rob’s nomination recognises the

In today’s business environment, procurement teams face growing pressure to deliver cost savings while also meeting expectations around social responsibility, risk management and environmental sustainability. Cleaning contracts often sit at the intersection of all three. Economic pressures, combined with a limited understanding of the true cost of professional cleaning have contributed to prices being driven

Until recently, floors haven’t received much attention in healthcare cleaning. They aren’t typically considered “high touch surfaces,” so their role in infection prevention has often been underestimated. That perception is changing. New research highlighted at the recent ISSA panel discussion Reducing Pathogen Risks from the Ground Up revealed just how critical proper floorcare is in

When Fazeel Ali looks back on the past seven years, it’s hard to believe how far he’s come. The South Canterbury franchise owner is celebrating seven years with CrestClean. It’s a milestone that represents not just time in business, but perseverance and a genuine passion for looking after people. Fazeel’s journey began in Wellington, where

“Above and beyond.” “The extra mile.” These are the words we hear time and time again from our customers when they talk about their CrestClean teams. Across New Zealand, CrestClean franchisees are quietly doing more than what’s written in their schedule of duties. From schools and healthcare sites to offices and manufacturing environments, CrestClean teams

Melany Baltar and Ashley Boorer have only been cleaning Johnathan Rhodes Kindy for six months, but you’d be forgiven for thinking the Dunedin pair have been part of the team for years, because they’re already treated like part of the family. Always doing a little bit extra comes naturally to Melany and Ashley. Whether they’re

CrestClean’s Cleanest Classroom programme finished the 2025 school year on a feel-good note in South Canterbury, with students across the region doing a fantastic job of keeping their classrooms tidy throughout Term 4. It was a great way to round off the school year, with plenty of smiles and treats for deserving students. At St

Hawke’s Bay franchise owners Bidur and Barsha Karki have been CrestClean franchisees for three years, but their connection with Maraenui Bilingual School began well before they ever owned a business. Before taking the step into franchise ownership, the couple spent four years working at the school as part of another CrestClean franchise team. During that

Since 2021, North Harbour franchise owners Eloy Capati, Jean Capati, Tushar Patel, and Nikita Patel have been the team behind Browns Bay School’s spotless classrooms. Looking after 34 classrooms every day is no small task, but they handle it with ease and professionalism. To celebrate another successful year, the team recently hosted a morning tea

For the past 15 years, franchise owner Sri Gunasingam has been a key part of the Auckland Central team. With a wealth of experience and a passion for great service, he’s built a business known for high standards and strong relationships with customers. Today, he leads Auckland’s largest team of 16 and couldn’t be prouder

Colwill School has recently undergone a major upgrade, transforming the campus that first opened in 1979 into one that’s now almost entirely brand new. After a $26 million rebuild that took nearly four years, the Massey-based primary school now has a fresh, modern look. With updated facilities and a roll of 270 students, the school

Nitesh and Poonam Naicker have just celebrated 10 years as CrestClean franchisees! What began as a way to earn a little extra income has turned into a thriving business and a lifestyle they love. The couple first heard about CrestClean from North Harbour Regional Manager Neil Kumar, a family friend and former franchisee. Hearing Neil