Customer Care Featured

We’ve wrapped up another round of Regional Team Meetings, with CrestClean CEO Grant McLauchlan and General Manager Sam Lewis travelling across the country to catch up with franchise owners and support staff in every region. At each meeting, Grant and Sam discussed the opportunities and challenges ahead and shared a positive outlook for the future.

Every day, close to 200 staff and dozens of participants move through the busy New Zealand Clinical Research (NZCR) facility, where life-changing clinical research is taking place. Behind the scenes, Minesh and Hemali Patel work quietly and respectfully, ensuring the environment is maintained to the highest standard of cleanliness. Based in Grafton, the five-level building

When Palmerston North franchise owner Maleyakkal Joseph arrived at BestStart Kelvin Grove recently, he was met with handmade cards, smiling faces, and a heartfelt performance of He Waka Eke Noa from the children and staff who wanted to thank him for everything he does. The special celebration marked an important milestone for Joseph, who has

A recent floor polishing project in Taranaki was a great example of teamwork in action, with Regional Manager Naresh Mani teaming up with franchisee father-and-son duo Nito and Tagau Lipine to get the job done over the King’s Birthday weekend. The results were exceptional, and the before-and-after transformation really speaks for itself. Nito and Tagau

CrestClean was recently proud to sponsor a lunch meeting for the Hibiscus Coast Principals Association, a great group of local schools across the coastal area of North Harbour. At the event, North Harbour Regional Managers Rachel and Neil Kumar presented long-standing customers with celebratory certificates and a glass of bubbles to mark the occasion. The

Tauranga regional manager Jan Lichtwark loves to give back to the community, and that spirit recently reached Te Kura o Manunui. He supported the school with a $1,000 donation, helping to strengthen its incentive system that encourages students to live out the school values and work positively together. Jan’s sponsorship has made a real difference

In just five years, Auckland West’s Arishma Chand has built an impressive career, growing from franchise owner to specialist Infection Prevention and Control (IPC) trainer for Auckland West. With almost 19 years’ experience as a medical administrator, Arishma brings a strong understanding of healthcare environments and the requirements for preventing healthcare-acquired infections. She supports Auckland

As part of its growing focus on sustainability, Southern Institute of Technology (SIT) has introduced RecycleKiwi recycling station on campus, making it easier for staff and students to reduce waste and recycle correctly. With support from Southland Regional Manager Steve Willis and Quality Assurance Co-ordinator Josh Bekhuis, the new initiative is currently being trialled with

Whenever Tauranga Regional Manager Jan Lichtwark welcomes two or more new franchisees into the region, he brings them together for a ‘Best Practice’ meeting. These sessions give new teams a valuable insight into how CrestClean operates as part of a larger franchise system and help them feel supported as they begin their business journey. Alongside

Ashmita Singh and Sumeet Kishore have been cleaning Arowhenua Māori School since February, and in that short time they’ve become much more than just the school cleaning team. Friendly, hardworking and always willing to help, Ashmita and Sumeet have built strong relationships with staff and become a valued part of the school community. As the

For the past seven years, Nelson franchise owner Karl Parker has gone from strength to strength. Alongside recently celebrating his long service milestone, Karl has also taken on the challenge of becoming the lead communications contact at Nelson Girls’ High School. Karl is no stranger to stepping up to help others. As an induction trainer,

One of the biggest reasons CrestClean delivers such consistently high standards comes down to the fact that our franchisees are owner-operators. They’re not just turning up to do a job, they’re running their own business, and every result has their name on it. That ownership shapes how they approach their work. Because it’s their own