Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
Every Monday morning at 9 a.m., Karl Parker walks through the gates of Appleby School in Nelson, but he doesn’t have a mop or vacuum in hand. Instead, he’s equipped with a listening ear, ready to help a group of boys ease into the new school week. Since 2019, Karl’s
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Mahi Metuamate and Daisy Ross have only been cleaning Fordell School in Palmerston North for one term, but they’ve already become familiar faces to the staff and students. From day one, Mahi and Daisy launched the Cleanest Classroom Competition as a fun and motivating way to get students involved in
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With life moving at a hundred miles an hour, it’s easy to forget the simple things like checking in with customers to see how they’re doing. But for Timaru franchisee Marie Marave, taking that little bit of extra time recently proved worth
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After two years of working together, Indica Karaitiana and Jeewan Kumar recently said goodbye to one of their earliest and most valued customers, Ross King, Building Administrator at Hastings District Council. With Ross set to retire soon and their professional paths parting ways, the Hawke’s Bay couple met up with him
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Binoy Paily and his dedicated CrestClean teammates Anup Ganesh and Rajesh Choudary Kollu have been an integral part of the Kmart Distribution Centre in Hamilton since it opened in September 2023. The team takes great pride in maintaining the site to an exceptional standard and plays a key role in
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Franchise owner Karl Parker is both cleaner and youth mentor at Appleby School in Nelson. Every Monday morning at 9 a.m., Karl Parker walks through the gates of Appleby School in Nelson, but he doesn’t have a mop or vacuum in hand. Instead, he’s equipped with a ...
Palmerston North franchise owners Mahi and Daisy surprise the winners of the Cleanest Classroom competition at Fordell School with a pizza lunch. Mahi Metuamate and Daisy Ross have only been cleaning Fordell School in Palmerston North for one term, but they’ve ...
With life moving at a hundred miles an hour, it’s easy to forget the simple things like checking in with customers to see how they’re doing. But for Timaru franchisee Marie Marave, taking that little bit of extra time recently proved worth
After two years of working together, Indica Karaitiana and Jeewan Kumar recently said goodbye to one of their earliest and most valued customers, Ross King, Building Administrator at Hastings District Council. With Ross set to retire soon and their professional paths parting ways, the Hawke’s Bay couple met up with him
Binoy Paily and his dedicated CrestClean teammates Anup Ganesh and Rajesh Choudary Kollu have been an integral part of the Kmart Distribution Centre in Hamilton since it opened in September 2023. The team takes great pride in maintaining the site to an exceptional standard and plays a key role in
Students at Beaconsfield School in Timaru got a fun boost to their recycling knowledge recently, thanks to South Canterbury franchisee Marie Marave. Known for her cheerful attitude and dedication to the school, Marie ran a hands-on lesson that was part game, part competition… and a whole lot of
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.