Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
Hawke’s Bay franchise owners Bidur and Barsha Karki have been CrestClean franchisees for three years, but their connection with Maraenui Bilingual School began well before they ever owned a business. Before taking the step into franchise ownership, the couple spent four years working at the school as part of another
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Since 2021, North Harbour franchise owners Eloy Capati, Jean Capati, Tushar Patel, and Nikita Patel have been the team behind Browns Bay School’s spotless classrooms. Looking after 34 classrooms every day is no small task, but they handle it with ease and professionalism. To celebrate another successful year, the team
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For the past 15 years, franchise owner Sri Gunasingam has been a key part of the Auckland Central team. With a wealth of experience and a passion for great service, he’s built a business known for high standards and strong relationships with customers. Today, he leads Auckland’s largest team of
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Colwill School has recently undergone a major upgrade, transforming the campus that first opened in 1979 into one that’s now almost entirely brand new. After a $26 million rebuild that took nearly four years, the Massey-based primary school now has a fresh, modern look. With updated facilities and a roll
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Nitesh and Poonam Naicker have just celebrated 10 years as CrestClean franchisees! What began as a way to earn a little extra income has turned into a thriving business and a lifestyle they love. The couple first heard about CrestClean from North Harbour Regional Manager Neil Kumar, a family friend
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Hawke’s Bay Regional Manager Tim O’Leary presents Bidur and Barsha Karki with their 3-Year Long Service Award. Hawke’s Bay franchise owners Bidur and Barsha Karki have been CrestClean franchisees for three years, but their connection with Maraenui Bilingual ...
North Harbour franchise owners and Regional Managers host a ‘thank you’ morning tea for Browns Bay School. From left: Eloy Capati, Jean Capati, Tushar Patel, Nikita Patel and Rachel Kumar. Since 2021, North Harbour franchise owners Eloy Capati, Jean Capati, ...
Auckland Regional Manager Dries Mangnus presents Sri Gunasingam with 15 Year Long Service Award. For the past 15 years, franchise owner Sri Gunasingam has been a key part of the Auckland Central team. With a wealth of experience and a passion for great service, ...
Colwill School Principal Rob Taylor presents Auckland West franchise owners Tito and Missi Sufia with their 10-Year Long Service Award. From left: Tito Sufia, Missi Sufia, Caro Wedding, Fia Unoi and Rob Taylor. Colwill School has recently undergone a major upgrade, ...
Auckland Regional Manager Dries Mangnus presents Nitesh Naicker with his 10-Year Long Service Award. Nitesh and Poonam Naicker have just celebrated 10 years as CrestClean franchisees! What began as a way to earn a little extra income has turned into a thriving ...
Tauranga Regional Manager Jan Lichtwark awards Ankush and Priyanka Rustagi Franchise of the Year. From left: Quality Assurance Co-ordinator Woo-Sung Lee, Jan Lichtwark, Ankush Rustagi, Priyanka Rustagi,and Operations Manager Pinakin Patel. Tauranga franchise owners ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.