Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
If you ask any student at Hastings Christian School who the best cleaner in the world is, chances are they’ll say “Mr Jay!”. Hawke’s Bay franchise owner Jay Gounder has been part of the school since 2015, and every term he brings a bit of fun to the classrooms with
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Time flies when you’re having fun! The Auckland CrestClean team recently threw a celebratory morning tea to mark an incredible achievement – 20 years of sparkling service for Acton International Marketing Ltd. It was a wonderful get-together filled with appreciation as both teams celebrated two decades of partnership. A special
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CrestClean was proud to take part in the Facilities Management Summit 2025 in Wellington. Auckland’s Dries Mangnus and Chris Wedding joined Wellington locals Adrian and Kylie Cashmore to engage with delegates and demonstrate how CrestClean helps facilities across New Zealand stay clean and perform at their best. This year’s summit
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Have you checked out the brand-new RecycleKiwi® Education Hub? It’s now live and ready for primary and intermediate teachers who want to make learning about sustainability both fun and easy to bring into the classroom. Explore the Education Hub here. The hub is packed with free, flexible resources that teachers
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We have taken a significant step in strengthening CrestClean Healthcare – our specialist healthcare cleaning division – by welcoming Francie Morgan, an Infection Prevention and Control (IPC) Nurse Consultant. Francie will play a key role in enhancing and overseeing training for healthcare cleaning teams. An IPC Nurse Consultant is a
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Hawke’s Bay franchise owner Jay Gounder delivers a well-earned pizza lunch to Room B1 at Hastings Christian School for winning the term’s Cleanest Classroom Award. If you ask any student at Hastings Christian School who the best cleaner in the world is, chances ...
CrestClean and Acton International Marketing Ltd celebrate 20 years of partnership. From left: Acton’s Head of Sales and Marketing Glen McCracken, Auckland franchise owner Santhosh Nallela and Auckland Regional Manager Dries Mangnus. Time flies when you’re ...
The CrestClean team attends the FM Summit in Wellington. From left: Auckland Regional Manager Dries Mangnus, Wellington Regional Manager Adrian Cashmore and Auckland West Business Manager Chris Wedding. CrestClean was proud to take part in the Facilities Management ...
The RecycleKiwi® Education Hub is a free toolkit that helps make teaching recycling and sustainability fun and easy in the classroom. Have you checked out the brand-new RecycleKiwi® Education Hub? It’s now live and ready for primary and intermediate teachers ...
We have taken a significant step in strengthening CrestClean Healthcare - our specialist healthcare cleaning division - by welcoming Francie Morgan, an Infection Prevention and Control (IPC) Nurse Consultant. Francie will play a key role in enhancing and ...
Krish Sen noticed smoke from a ventilation unit at Wellesley School and took swift action to prevent a potential fire. For the past eight years, Wellington franchise owner Krishneel ‘Krish’ Sen has been a familiar and trusted face at Wellesley School. When he ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.