Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
CrestClean’s Quality Assurance Co-ordinators recently gathered for their annual conference and for the first time, Trainers were part of the event. The combined conference was a huge success, with everyone thoroughly enjoying the chance to connect, collaborate, and share ideas. Hawke’s Bay QA Charlize Pederson says it was a rare
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Just five months into their CrestClean journey, Taranaki franchise owners Sunny and Prabhjot Kumar are off to an amazing start. The hardworking couple recently received a Certificate of Excellence recognising their outstanding service. Since joining CrestClean in late November 2024, Sunny and Prabhjot have nearly doubled the size of their
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We’re pleased to welcome Deane Rogers as our new Regional Manager for Auckland East! With over 25 years in the cleaning industry, Deane brings a wealth of experience, having worked in operations, account management, and various other roles. His extensive knowledge and hands-on expertise make him a natural fit for
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We’re pleased to introduce Kelsey Gibson as our new Regional Manager for the Rotorua and Taupō regions. Kelsey comes to us with a strong background in sales leadership and management, having spent much of her career leading national sales teams and stepping into general management roles. Having worked for a
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Auckland Central franchise owner Sri Gunasingam and his hardworking cleaning team are the unsung heroes keeping the Duncan Cotterill offices spotless. Their dedication to maintaining a pristine and welcoming environment has made them an integral part of the wider Duncan Cotterill team in Auckland, ensuring that both the firm’s staff
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CrestClean Quality Assurance Co-ordinators and Trainers came together for their annual conference last week. CrestClean’s Quality Assurance Co-ordinators recently gathered for their annual conference and for the first time, Trainers were part of the event. The ...
Howard Wright Finance Manager Leisa Kelsen presents Sunny and Prabhjot Kumar with a Certificate of Excellence. Just five months into their CrestClean journey, Taranaki franchise owners Sunny and Prabhjot Kumar are off to an amazing start. The hardworking couple ...
Deane Rogers is the new Regional Manager for CrestClean Auckland East. We’re pleased to welcome Deane Rogers as our new Regional Manager for Auckland East! With over 25 years in the cleaning industry, Deane brings a wealth of experience, having worked in ...
Kelsey Gibson is the new Regional Manager for Rotorua and Taupō. We’re pleased to introduce Kelsey Gibson as our new Regional Manager for the Rotorua and Taupō regions. Kelsey comes to us with a strong background in sales leadership and management, having spent ...
Sri Gunasingam and his cleaning team keep the Auckland Duncan Cotterill offices clean and hygienic. From left: Maryanne Hannen, Sri Gunasingam and Olivia Reid. Auckland Central franchise owner Sri Gunasingam and his hardworking cleaning team are the unsung heroes ...
Tauranga franchisee Kit Sison and Regional Master Franchisee Jan Lichtwark donate 200 bins to Mount Maunganui College. From left: Mount Maunganui College Property Manager Jules Clayton, Kit Sison and Jan Lichtwark. Tauranga franchisee Kit Sison has been looking ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.