Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Master Franchisees provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Master Franchisees are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
In today’s business environment, procurement teams face growing pressure to deliver cost savings while also meeting expectations around social responsibility, risk management and environmental sustainability. Cleaning contracts often sit at the intersection of all three. Economic pressures, combined with a limited understanding of the true cost of professional cleaning have
Full Story
Cleanliness is often taken for granted, but its impact on our economy, our health, and our everyday lives is anything but invisible. Every day, the cleaning industry quietly supports essential sectors such as healthcare, education, tourism, hospitality, and retail, keeping workplaces and public spaces safe and clean. In 2023, New
Full Story
CrestClean is proud to support the Disabled Surfers Association of New Zealand (DSANZ) as they bring Have A Go Day to the Bay of Plenty for the very first time. This special day is all about giving people with disabilities the chance to hit the ocean and experience the pure
Full Story
Twenty years is a long time to do anything well, but CrestClean franchisee Kamal Jeet Singh has done just that. He’s kept the Perpetual Guardian offices in Auckland spotless for two decade – always with a big smile. As one of CrestClean’s longest-serving franchisees, Kamal has forged relationships that have
Full Story
South Canterbury Regional Manager Rob Glenie has been named a finalist for Excellence in Customer Service at the ANZ Business of the Year Awards for the Ashburton District. The ANZ Business of the Year Awards give local businesses a well-deserved pat on the back for their creativity, passion, and positive
Full Story
Until recently, floors haven’t received much attention in healthcare cleaning. They aren’t typically considered “high touch surfaces,” so their role in infection prevention has often been underestimated. That perception is changing. New research highlighted at the recent ISSA panel discussion Reducing Pathogen Risks from the Ground Up revealed just how
Full Story
CrestClean’s pricing reflects the true cost of delivering compliant, professional and sustainable cleaning services. In today’s business environment, procurement teams face growing pressure to deliver cost savings while also meeting expectations around social ...
Cleanliness is often taken for granted, but its impact on our economy, our health, and our everyday lives is anything but invisible. Every day, the cleaning industry quietly supports essential sectors such as healthcare, education, tourism, hospitality, and ...
For the first time in Tauranga, ‘Have A Go Day’ is bringing the joy of surfing to people with disabilities. CrestClean is proud to support the Disabled Surfers Association of New Zealand (DSANZ) as they bring Have A Go Day to the Bay of Plenty for the very ...
Auckland Regional Manager Dries Mangnus and Auckland franchise owner Kamal Jeet Singh surprise the Perpetual Guardian team in Remuera with morning tea. Twenty years is a long time to do anything well, but CrestClean franchisee Kamal Jeet Singh has done just that. ...
South Canterbury Regional Manager Rob Glenie has been named a finalist in Excellence in Customer Service. South Canterbury Regional Manager Rob Glenie has been named a finalist for Excellence in Customer Service at the ANZ Business of the Year Awards for the ...
All CrestClean teams complete comprehensive floorcare training, equipping them with best-practice procedures for safe and effective cleaning. Until recently, floors haven’t received much attention in healthcare cleaning. They aren’t typically considered “high ...
Rolleston College Facilities Coordinator Wayne Carling, from Programmed Facility Management, presents Fazeel Ali with his Seven-Year Long Service Award. When Fazeel Ali looks back on the past seven years, it’s hard to believe how far he’s come. The South ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.