Back

Back

West Auckland Hospice supported by decade of trusted cleaning and care

West Auckland Hospice supported by decade of trusted cleaning and care

Our customer

West Auckland Hospice provides specialist palliative care in a warm, homely environment for patients and their families. With four inpatient beds, the hospice is designed to feel like a true home away from home, where comfort, dignity, and compassion are at the centre of every interaction.

Since 2015, CrestClean has been proud to support West Auckland Hospice in maintaining a clean and safe environment that supports the care they provide.

The challenge

Maintaining consistent, high-quality cleaning in a hospice environment requires more than standard commercial cleaning. The inpatient unit and office spaces must be kept to strict hygiene standards while also remaining calm, respectful, and unobtrusive for patients and families.

Before CrestClean came on board, the hospice experienced inconsistency in cleaning standards, creating challenges in maintaining the level of reliability they required. Any cleaning service also needed to be highly sensitive to the nature of hospice care.

Services and solutions provided

CrestClean provides cleaning services to West Auckland Hospice seven days a week. The site is cared for by franchise owners Edwin Prakash and Ashna Devi during the weekdays, and Arlene and Eldon Olsen on weekends.

The cleaning teams at West Auckland Hospice:

• Operate under CrestClean’s HealthClean^® system, following a specialised healthcare cleaning programme designed to meet strict Infection Prevention and Control (IPC) standards
• Follow structured cleaning processes and detailed protocols to ensure consistent, high-quality results
• Complete regular quality checks and auditing to maintain ongoing performance standards
• Apply IPC practices learned through hands-on training with Auckland West trainer Arishma Chand, ensuring procedures are tailored to hospice requirements
• Maintain a respectful, low-disruption presence while working in patient and family areas
• Time cleaning activities carefully around hospice schedules, patients, and visitors
• Work closely with hospice staff to support day-to-day operational needs

Respond promptly and professionally to feedback or additional cleaning requests

“Sometimes they need to work around patients and families, so they have to be very accommodating. They’re very respectful and careful about when to enter a room.”

Blanka Schuster
Chief Operating Officer, West Auckland Hospice

The outcomes for West Auckland Hospice

Consistent high cleaning standards

Since partnering with CrestClean, West Auckland Hospice has experienced consistently high cleaning standards supported by strong systems, trained professionals, and regular quality audits. This has provided greater peace of mind for staff, knowing the environment is reliably clean and safe for patients and visitors.

Respectful and professional service

Chief Operating Officer Blanka Schuster notes the importance of having a cleaning team that understands the sensitivity of the environment and operates respectfully as part of the wider care team. The CrestClean franchisees are recognised for their professionalism, flexibility, and attention to detail, particularly when working around patients.

Valued long-standing relationship

Auckland West Regional Manager Caro Wedding also highlights the value of the long-standing relationship, describing it as a privilege to support hospice.

A trusted partnership built on care

The partnership has evolved into a trusted relationship built on consistency, respect, and shared care for the people who rely on the hospice every day.

“I have always felt we’re in good hands. The quality management and auditing keep the standards high.”

Blanka Schuster
Chief Operating Officer, West Auckland Hospice

• Share: