Higher cleaning and security standards improve PMG’s tenant satisfaction

Providing reliable daily cleaning and maintaining clean, professional office spaces
Specialist services including carpet cleaning, concrete cleaning, building and window washing
Implementing security measures and training for site-specific security practices
Clear communication through the use of a dedicated communication system
Efficient waste management including recycling and waste disposal tailored to site needs

Our customer

PMG is a leading property investment company based in New Zealand, specialising in owning and leasing commercial properties across the country. With $800m of commercial property entrusted to their care, PMG caters to a variety of tenants, ensuring that their properties provide well-maintained spaces for businesses of all sizes.

The challenge

Prior to partnering with CrestClean, PMG faced several operational challenges. The primary issues were the unreliability of their previous cleaning providers and security concerns across multiple sites. They were working with several different companies for various cleaning needs, making co-ordination and consistency difficult. CrestClean was engaged and now provides a comprehensive suite of cleaning services for their properties nationwide.

Services and solutions provided

Daily cleaning for office spaces and common areas, ensuring a clean, professional environment for tenants.
Professionally trained teams provide carpet cleaning, concrete cleaning, building washing and window washing services.
Ensuring all teams are fully licensed and certified for tasks such as working at height.
Detailed work method statements to ensure safety and compliance as required.
Implementing security measures, including the vetting of all personnel by the Ministry of Justice to maintain security standards.
Providing site-specific security practice training to franchisees, including locking doors and managing key security.
A dedicated communication system, allowing customers and franchisees to seamlessly exchange information.
Direct personal communication, including text messages and emails, allows many franchisees to build strong day-to-day relationships with their customers.
Managing recycling, general waste, and food waste disposal in accordance with the customer’s waste management system.

The outcomes for Property Manager’s Group

Improved tenant satisfaction
Since working with CrestClean, PMG has seen a significant improvement in service reliability and consistency. Tenant feedback has dramatically reduced, highlighting the positive impact CrestClean has had on tenant satisfaction. The streamlining of services under one provider has allowed PMG to ensure that all properties maintain a consistently clean and professional appearance.

Standardised processes across multiple sites
By consolidating cleaning services with CrestClean, PMG has been able to standardise processes across multiple sites. This approach has simplified management and increased overall efficiency. The ability to standardise has led to consistent service delivery across PMG’s portfolio, and better outcomes for tenants.

Enhanced security practices
CrestClean has implemented comprehensive security measures, including thorough vetting of all personnel and site-specific security training. These measures effectively address the security concerns PMG previously faced across multiple sites.